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Microsoft Mahjong will not load.

Anonymous
2020-09-14T02:00:57+00:00

Microsoft Mahjong will not load.  What do I do?  I try to open it and it opens for about a second and closes itself.  It will not launch.

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2020-09-14T02:12:35+00:00

    Hi Judy. I'm Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you.

    1. Check for game Updates in MS Store Hub (three dots at top right of Store app) > Downloads & Updates.
    2. Run the MS Store apps troubleshooter at Settings > Update & Security > Troubleshoot.
    3. Try to Reset or Repair the game in Windows Settings > Apps > Apps & Features > [Name of game] > Advanced Options > Reset or Repair. Restart PC.
    4. If that's not enough then uninstall the game from the same place, restart PC, reinstall the game from MS Store Hub (three dots at top right of Store app) > My Library.
    5. If the above steps don't help then go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

    Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

    1. Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start button. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

    Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page.

    1. If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, is the most stable method to advance to the latest version, and solves most problems. https://www.microsoft.com/en-US/software-downlo...
    2. Stress test the hardware

    https://techguided.com/best-tools-to-stress-tes...

    https://www.lifewire.com/free-hard-drive-testin...

    I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post resolved your problem, I will keep working with you until it's resolved.

    ______________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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