Pc randomly freezing and restarting

Question

Pc randomly freezing and restarting

Anonymous

Hi my PC has been randomly crashing and restarting for a month and I have no idea what to do. No viruses are causing it as I have scanned my PC multiple times with windows defender and Trojan remover and just did a fresh re install of windows 10 last week to no avail.

More in depth about specific issues:

PC freezing:

My pc would just randomly crash for no reason, even when it was just on the desktop with no applications on whatsoever, the whole pc freezes and I cannot do ctrl + alt + delete at all, what I have to do is manually hold the power button on the case or switch it off using the switch on the power supply, when it freezes the audio would sometimes freak out but more often then not would keep playing normally like nothing happened, the other night my PC froze but I could still speak to my friends in discord and they could still hear me but I couldn't do anything with the PC and had to turn it off and on again.

Issues turning on:

Sometimes after a crash I would turn my pc off because I had no other choice, I would then try and turn it back on again however it would turn on but none of the screens would turn on at all, however the LEDs in my mouse and keyboard would come on as usual (I dont know if that is normal or not) I would then have to turn my PC off again and try turning it back on again, this would sometimes take multiple tries before I could actually use my PC again.

Random restarts:

Sometimes my PC would freeze like i previously described and then turn itself off without me touching it, it would then turn back on again which would sometimes work and sometimes the screens wouldn't come on and I would have to turn it off and on again like I previously described.

Performing slightly slower then expected:

I have put my specs of the PC below, however even with these specs the PC is not performing as well as I expected it too, my friend has a PC with slightly worse components then mine yet he runs the same games on the same settings and gets more fps, I do not` know if this is just my imagination or whether my expectation is warped of how well it should actually be performing but I just thought I should mention it. It is not massively under performing only very slightly.

I bought the PC pre-made about 2 years ago however all components have been replaced within the last year except for the motherboard and the HDD which are the same from the base build.

Things I have tried: I heard that the latest big windows 10 update was causing a lot of people problems so I reinstalled the 1909 version of windows 10 last week and started fresh, however all of the mentioned issues are still happening.

I have tried scanning my PC for viruses multiple times and have found nothing, also because I reinstalled windows just last week and have only really installed things like league and discord and nothing else odd I do not`t know how there would be any on it anyway.

I also updated all of my drivers including the ones for my graphics card and BIOS.

And I also bought and installed a new power supply the Corsair TM750XW one I did this a few hours ago at the time or writing this post and it is still crashing in the same manner.

Specs:

rtx 2060 6gb

i7-9700k

BE QUIET Dark Rock 4 cooler

32gb 3200mhz gskill tridentz ram

Corsair VS650W power supply

Crucial MX500 500gb ssd (where windows is installed)

Seagate barracuda 1tb hdd

ASRock B360M Xtreme Motherboard

I have also attatched system information and information from event viewer if it helps:

https://drive.google.com/drive/folders/1YpAZiKEY7R2bNEsauMpkPiCiHcsGNmYZ?usp=sharing

It would mean the world to me if anyone could help me fix or diagnose these issues as this has been unbelievably frustrating to try and deal with. i am willing to try and do anything if you need more information please just ask and if you could tell me how to get it for you that would be great too. Thanks guys

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4 answers

Answer 1

Anonymous

I have this exact same issue and it's driving me insane. I've done everything from reinstalling windows to stress testing each and every component. Did you ever find a solution, please?

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Answer 2

Joe,

I just read your computer problems description and thought you were describing MY COMPUTER down to a T.

I have Greg's reply and will go through it to try and find a solution to my problems, but thought I might ask you, Did it help. Were you able to solve your problems?

Don

Answer 3

Hi Joe. I'm Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you.

Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start button. Make sure you have the latest Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

Then type System Information in Start Search, compare the latest BIOS/UEFI firmware version with the one showing in System Information, and install it following closely the instructions on the download page, and on any Read Me file included in download.

Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page.

Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 17 to test a new Local Admin account. Then if necessary continue with the other steps to go over your install most thoroughly.

If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, is the most stable method to advance to the latest version, and solves most problems. http://windows.microsoft.com/en-us/windows-10/m...
Stress test the hardware:

https://www.wepc.com/how-to/stress-test-cpu-ram/

https://www.tenforums.com/tutorials/16474-prime...

Test the hard drive or SSD with diagnostics:

https://www.lifewire.com/free-hard-drive-testin...

https://mashtips.com/ssd-health-test-and-perfor...

HP and Dell have hardware diagnostics triggered by tapping the ESC or F12 keys respectively as you power on.

Best is to use the HDD/SSD manufacturer's own if there is one, otherwise use Seatools bootable long test: http://blog.nowherelan.com/2013/04/04/boot-seat...

Follow this up with a full Disk Check from the Command Prompt in Repair Mode or from bootable media: https://www.groovypost.com/howto/check-hard-dri... if necessary from the Command Prompt at boot: https://www.tenforums.com/tutorials/2294-advanc...

But remember that in Windows 10 everything depends upon the quality of the install, and Factory or Upgrade installs are inferior installs which most enthusiasts won't even run because they'd expect endless issues. Consider now or later doing the gold standard Clean Install in this link which compiles the best possible install that will stay that way as long as you stick with the tools and methods given: http://answers.microsoft.com/en-us/windows/wiki...

There is also an automated Fresh Start that reinstalls WIndows while shedding corrupting factory bloatware, saves your files, but doesn't clear the drive to get it cleanest: https://www.howtogeek.com/265054/how-to-easily-...

I hope this helps. Feel free to ask back any questions and let us know how it goes. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 4

Anonymous

Any errors in event viewer?

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Pc randomly freezing and restarting

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