Share via

"Lost" wireless Mouse Driver Windows 7-64 Bit

Anonymous
2020-09-20T19:03:36+00:00

I have a Windows 7 laptop with a "generic" mouse that suddenly no longer works.

I have gone through Troubleshooting and learned that no mouse driver was found on my computer for my device. I have tested the mouse on another computer and it works fine so I know that the problem is not the device itself.

My question is this - where can I get a download of Windows 7 64-Bit mouse drivers that will enable my computer to find the correct driver for my generic mouse?

Thank you in advance.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

  1. LemP 74,925 Reputation points Volunteer Moderator
    2020-09-21T03:29:06+00:00

    Congratulations on getting things resolved.

    You've now learned the first rule of computer troubleshooting:  turn it off and then turn it back on.

    5 people found this answer helpful.
    0 comments

Answer accepted by question author

  1. Anonymous
    2020-09-21T01:29:33+00:00

    Thanks for the feedback. When I looked at the Control Panel the only device showing was the computer itself with a yellow triangle. The notation was that there was a problem with PnP devices.

    When I googled "PnP" I came across a comment from someone who had struggled with a similar problem. He finally turned the machine off and disconnected the AC and battery. When he powered the machine back on, his problem was fixed.

    I figured what the heck and did the same thing. My problem was fixed! I'm glad it is now OK mainly because my grandson uses the laptop for his alternate days of remote learning. I know I really disliked it whenever I used the touchpad.

    Again thanks for your response and to the others that replied.

    3 people found this answer helpful.
    0 comments

3 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. LemP 74,925 Reputation points Volunteer Moderator
    2020-09-20T20:02:11+00:00

    The generic mouse driver is built into Windows.  There are multiple copies of the mouse driver on most systems.  If it is truly missing from C:\Windows\System32\DRIVERS (which is where it is supposed to be), you should be able to restore it by running sfc /scannow from an Elevated Command Prompt (click Start, type Command Prompt in the Start box, right-click on the link, and click "Run as administrator").

    With the transceiver ("dongle") for the wireless mouse inserted into a USB port on your computer ...

    • Open Devices and Printers:  is there an icon for a wireless transceiver? is there an icon for the wireless mouse?

    • Open Device Manager (click Start, type Device Manager in the Search box, and press Enter)
      • Double-click on each of these categories to expand them:
        • Human Interface Devices
        • Mice and other pointing devices
        • Universal Serial Bus Controllers
        • Other devices (if this category is not present, please indicate that)
      • If there is a warning icon on any item, please report:
        • the complete name of the item
        • the "Device Status" shown on the "General" tab
      • For items in the "Other devices" category, please report
        • the complete name of the item
        • on the "Details" tab, select "Hardware Ids" from the drop-down list, then right-click > copy the first line in the "Values" box and Paste into your reply
    0 comments
  2. Anonymous
    2020-09-20T19:45:43+00:00

    I do not think there is any thing such as a "generic" WIRELESS" mouse driver.  You will need to consult the manufacturer of that device to find the driver for it.

    Consider the possibility of using a wired mouse.  They are vastly more reliable and cheaper to buy.  Wired mice rarely need to be replaced.  Most of my clients who use wireless mice/keyboards have problems with them often.

    0 comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more