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Device not started (igfx)

Anonymous
2020-09-07T14:31:51+00:00

Hello,

I am unable to control the brightness of my laptop screen and further troubleshooting has the above message.

Other details are as below:

Device PCI\VEN_8086&DEV_3EA0&SUBSYS_08FA1028&REV_02\3&11583659&0&10 had a problem starting.

Driver Name: oem52.inf

Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}

Service: igfx

Lower Filters: 

Upper Filters: 

Problem: 0x15

Problem Status: 0x0

Can anyone please guide me on what could be going wrong in here.

Thanks,

Dhruvin

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-09-09T12:15:43+00:00

    Hi DaveM121,

    I have this same issue on at least 7 devices ranging from brand new Dell Vostro 15 3000 laptops with the latest bios and drivers to HP Laptops using the Intel HD 520 and an even older Toshiba again using an intel driver.

    They have all stopped working after the latest set of Windows updates and now either crash or simply do not recognise that an additional display has been connected.

    Any help greatly appreciated

    Alan

    9 people found this answer helpful.
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  2. DaveM121 871.8K Reputation points Independent Advisor
    2020-09-07T14:36:45+00:00

    Hi Dhruvin

    I am Dave, an Independent Advisor, I will help you with this . . .

    That is the device driver on your Intel HD/UHD graphics, you should go to the support page for your PC on the manufacturers website, then form there, download and install the version of Intel HD/UHD graphics device driver they recommend . . .

    4 people found this answer helpful.
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  3. Anonymous
    2020-10-21T07:31:18+00:00

    Same issue here. I have external monitors running via DiosplayPort. Monitors only receive signal when I close the lid to my laptop. So I can run with 1 laptop screen or two external monitors but not both together.

    3 people found this answer helpful.
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  4. Anonymous
    2021-01-05T00:15:47+00:00

    I have the same problem as Alan. Computer will not detect 2nd monitor. 

    I have installed all the updates (Even the .NET one Dhruvin mentioned).

    I am almost positive it is the driver on the computer, because the same problem occurs with two different HDMI cords and two different monitors.

    2 people found this answer helpful.
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  5. Anonymous
    2020-10-17T05:52:10+00:00

    I'm having a similar issue (possibly) with a new desktop setup. I have an HP Pavillion all in one and a second monitor. Intermittently (90% of the time, no noticeable pattern as of yet), when I wake the computer from hibernation or sleep, the second monitor wakes up and acts as the primary and only display. 

    Would love some fix for this....

    Cheers!

    Amy

    1 person found this answer helpful.
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