Hi Anita_A_835-
I'm Kevin B. Independent advisor and a Windows user like you. I do apologize for the inconvenience that your experiencing right now, let me help you sort things out.
Kindly check if your user profile or account is set as administrator.
https://www.windowscentral.com/how-change-user-...
If it is not working kindly try to create a new user profile on your Windows with admin privilege:
https://support.microsoft.com/en-ph/help/402692...
Also you might want to check for the application settings if the Run as admin is enabled.
https://www.windowscentral.com/how-set-apps-alw...
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Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Hope this will help and have a bless day!
Stay safe Anita_A_835!
Thanks.
Kevin B.
independent advisor