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PC stuttering every 2 seconds with audio and video issues.

Anonymous
2020-09-21T22:36:43+00:00

Since the windows 10 update half of September my computer keeps stuttering every 2 seconds. The first update a few weeks ago was fixed with a new update a few hours after with me checking for it every 10 minutes. Second time it was the same. 3th time there are no new updates from windows and I cant fix the issues.

I uninstalled and installed the latest audio and video drivers. I did look to see if there was any issues with the ssd, power, virtual memory and disks. Nothing. I did reset the machine. Nothing. I went to the event viewer and there are a few issues, but nothing that I have the knowledge to fix. I went to every forum I could find and nothing fix the problem. I don`t know what to do anymore.

The stuttering happens every 0,5 seconds. Please... Any help is good help.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-09-24T12:25:21+00:00

    I went to see what was updated during the night... It was something to do with Windows defender. I did stop completely the service (it took time). It is back to normal again... Jesus man...

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  2. Anonymous
    2020-09-24T12:10:38+00:00

    Another unwanted update during the night and the problem is back! hahahaha I give up

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  3. Anonymous
    2020-09-21T23:35:15+00:00

    Thanks for the reply man! I did try to run "bcdedit /set useplatformclock false" through CMD. I did reboot it. Nothing changed. The speed of the computer doesn't seems to be slower. Just the audio and video are Stuttering. The audio gets robotic for like 0,3 of a second every 2/3 seconds. 

    If you have any other idea. I`m happy to test it out.

    Cheers

    At first I didnt see the "useplatformclock" in the bios. I did try the first command and it didnt work. The second one said that it was successful. So even not seeing it, I assume it is disable. 

    The reddit pages show.

    "Sorry, there doesn't seem to be anything here."

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  4. Anonymous
    2020-09-21T22:56:37+00:00

    Hi and thanks for reaching out. My name is William. I'm a Windows technical expert. I'll be happy to help you out today.

    This may be caused by how the system timer is handling deferred procedure calls. I answered similar stuttering issues in this post: https://answers.microsoft.com/en-us/windows/for.... Refer to the links as well as my recommendations to see if it helps.

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  5. Anonymous
    2020-09-22T02:45:44+00:00

    The hyperlinks have been truncated in the original thread.

    https://linustechtips.com/main/topic/915727-com...

    https://www.reddit.com/r/Overwatch/comments/6nf...

    https://www.reddit.com/r/buildapc/comments/c77w...

    Can you provide your event logs? Windows Event Viewer > Windows Logs > right-click Applications and System logs respectively > Save all events as...

    Also include system information by running msinfo32.exe > File > Save.

    You can upload the files to OneDrive, Google Drive, Dropbox or some other file sharing service and share the link here.

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