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Beats Solo 3: Can't use microphone when plugged in (more details below)

Anonymous
2020-09-06T19:53:26+00:00

Hi. I've been using my Beats Solo 3's on my new laptop (Windows 10). I can hear everything fine with them. However, I can't use the microphone. Under Settings>System>Sound, the only available Input Device is "Internal Microphone (AMD Audio Device)". When I click on "Manage sound devices", the only other input device is "Stereo Mix Realtek(R) Audio", which I believe is just the audio playing on the computer (if you wanted to screen record audio or something). I first noticed this when trying to record a music idea on Audacity real quick using my headphones and I couldn't find an audio source that just used my Beats Solo 3's microphone. Any and all help is appreciated. Thanks.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-09-06T23:43:54+00:00

    Nevermind. I figured it out. When I plug in my beats, I need to selected "Headset" instead of "Headphones". Thanks for the help though!

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  2. Anonymous
    2020-09-06T23:29:20+00:00

    The only disabled device was "Stereo Mix Realtek(R) Audio". It seems like my laptop isn't detecting that my headphones have a built in microphone in them for some reason.

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  3. Anonymous
    2020-09-06T22:49:08+00:00

    Hi PatrickMitchell7,

    I'm Benedict, an Independent Advisor and a Microsoft user like you. Sorry to hear that, I'm here to help and work with you in your concerns.

    Kindly check in the Sound>Recording Tab if there is any disabled microphone device:

    1. Connect your headphone.
    2. Right-click on the speaker icon in the right side of your taskbar.
    3. Select Sounds.
    4. Click on Recording tab.
    5. Right-click on the empty area and make sure “Show Disabled Devices” has a check mark on it.
    6. If there is any disabled device/microphone, kindly try enabling it by right clicking on it and select Enable, and see if that fixes the issue.

    You could also try the solutions provided in the link below that dealt with similar issue as you.

    https://answers.microsoft.com/en-us/windows/for...

    Please let me know how it goes.

    Regards,

    Benedict P.

    Independent Advisor

    4 people found this answer helpful.
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  4. Anonymous
    2020-09-07T00:00:44+00:00

    It's good to hear that you resolved it. Please let me know if you need anything else.

    Regards,
    Benedict P.
    Independent Advisor

    2 people found this answer helpful.
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