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Western Digital constantly disconnects+reconnects instantly [SOLVED]

Anonymous
2020-09-04T17:28:39+00:00

Hello,

Many of you heard of this issue, I hope I'll either get help or better ideas at why the disconnect/reconnect repeats every 5-10 sec or so while using this external hard drive.

MY SITUATION:

I acquired a WD_Black SSD 8to (usb3.0) 8 days ago, and after I plugged it in it kept reconnecting and disconnecting more or less every 5 second or so.

The first day it managed somehow to stabilize for over 15hours but since then it keeps disconnecting/reconnecting.

It's so bad that for sanity sake while I'm writing this topic I had to unplug-it because genuinely every 5 seconds the wd_black disconnects +reconnects immediately and this repeats constantly. Windows informs me that the this device has a problem aswell.

WHAT I HAVE TRIED

  • switched the usb3.0 cable of WD with a new one (actual brand new 'gold-plated' 3.0 cable): FAILED
  • uninstall-reinstall USB 3.0 Hub: FAILED
  • used the other usb3.0 slot on my PC to see if it works better: FAILED
  • disabled every *infamous* 'Power Off/Saving/USBs ports': FAILED every one of them
  • disabled my dvd-rom to save power ? FAILED
  • used an other external Hard Drive in 3.0 to see if my computer is faulty ? FAILED, the other hard drive was OK.

MY OPINIONS

As the WD_Black is brand new I did not try to plug it in an other pc to see if it fails (disconnects/reconnects). Again, as it is brand new I want to believe that I purchased a good product...

I plugged it in the 2.0 usb slot and works OK but as I said earlier it is a 3.0 usb external hard drive, I want to use it in a 3.0 setting.

I don't believe it is a power-related issue but for arguments' sake here is my setup (the wd_black has it's own power supply):

  • gtx 1060 running 2 monitors
  • corsair vs650 power supply
  • 1 cheap keyboard
  • 1 cheap mouse
  • i7-4770
  • 16gb ram

Hope' somebody has an idea, even the slightest because at the moment this 7270gb external SSD is litteraly useless.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-09-12T11:58:19+00:00

    I fixed the problem and here is the solution. Keep it mind that it may not work for you but it's worth a try.

    1. Unplug the external hard drive/ssd
    2. pack-it in its original shiping cardboard box (or container)
    3. execute a refund operation
    4. ship it back to the vendor you bought it from
    5. get refunded (easy)
    6. leave  trash comment about the product
    7. acquire an other external hard drive/ssd
    8. enjoy.

    50+ people found this answer helpful.
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  2. Anonymous
    2020-09-04T18:02:58+00:00

    Have you gone Device Manager, Adapter type, click on the adapter, click on Power Management, and removed the check from "Allow the computer to turn off this device to save power"?

    Hey lacrumb,

    Thank you for this [really] quick answer.

    I have removed the check from like you advised, I'm surprised because I thought I already unchecked already. I must of got confused on the adapter. Thank you for that.

    As I'm replying to you (just couple minutes after you answered me) the external hard drive seems to be more stable: it does not disconects and reconnects every 5 seconds. BUT it does disconnects/reconnects after a couple of minutes.

    Unfortunately there is a strange event: when I plug in my second (and last) external hard drive on the last 3.0 usb port, the 'faulty' wd_black external hard drive jumps back again into the disconnect/reconnect situation (it doesn't stop)

    In conclusion it seems that I cannot use both of my 3.0 usb ports ? 

    Edit: I can confirm that the external hard drive keeps disconnecting and reconnecting after a couple minutes.

    2 people found this answer helpful.
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  3. Anonymous
    2020-09-04T17:43:52+00:00

    Have you gone Device Manager, Adapter type, click on the adapter, click on Power Management, and removed the check from "Allow the computer to turn off this device to save power"?

    2 people found this answer helpful.
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