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Keyboard of Microsoft Sculpt Ergonomic Wireless Desktop Keyboard and Mouse stopped working

Anonymous
2020-07-09T19:21:44+00:00

The keyboard stopped working while the mouse and the numeric pad are still working.

* Moved from Mobile Sevices

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-10-16T01:28:20+00:00

    I doubt if Microsoft has released such an accessory. You might not find matching skin elsewhere too because of it’s unique shape.

    Just take care not to spill water or most importantly, sticky stuff like tea or coffee. If it happens, it will be good to quickly use a hair dryer in moderate heat setting - the quicker you do it, the better it is (you can still try the same with the old keyboard).

    Thanks to a tip found online, I have been using the glue side of sticky notes to clean the dust, hair & debris from flue spaces between keys occasionally.

    Lastly, please treat the dongle like a VIP. You break it, you lose all. I have learnt my hard lesson purchasing Microsoft hardware.

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  1. Anonymous
    2020-10-14T15:44:04+00:00

    A similar issue happened to me once with my previous set of Microsoft Sculpt Ergonomic bundle, when I accidentally spilled water into it. I ran a basic check with a keyboard checker and also by trying in a different PC. It was confirmed to be hardware damage. Being out of warranty, I opened it and could see broken links in the PCB track. I tested shorting with a duct tape and it worked great, but didn't try further to fix it permanently. In your case, if the basic troubleshooting fails, it might be a fault in a track (or group of tracks) common to all those non-working keys.

    I invited trouble by buying another bundle only to see the dongle getting broken after a few months. I'm now left with the luxury of throwing 2 nice-looking keyboards & 2 mice into trash.

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  1. Anonymous
    2020-10-28T23:04:05+00:00

    Thanks a lot!

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  2. Anonymous
    2020-10-14T23:25:39+00:00

    Although I suspect the same thing happened to my keyboard but I am not technically savvy to do what you did, so I just bought a new one.

    BTW is a protective keyboard skin available for for the Sculpt keyboard?

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  3. Anonymous
    2020-07-16T23:24:58+00:00

    * Moved from Mobile devices

    * Original title: Microsoft Sculpt Ergonomic Desktop Wireless Keyboard, Mouse and Number Pad Combo

    The keyboard of  Sculpt Ergonomic Desktop Wireless stopped but the numeric pad and mouse still works.  I saw the issue was brought up in the web but did not work for him.

    I'd appreciate any help on this problem.

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