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File Explorer bugs and shows all icons as white pages

Anonymous
2020-09-15T22:30:41+00:00

This issue has been bugging me for a few weeks now. Somethimes I'm searching for files, saving a work or opening some documents and suddenly the file explorer stops searching. When I look at my desktop, all my icons turn into blank pages and then the files on my windows explorer do the same.

The One Drive icon on the bottom right menu is crossed and disconected. I also can't open the command prompt, but all the other programs continue working.

The only way I found to undo this is by restarting windows.

I made a big update on windows a couple of weeks ago and I thought it stoped, my suddenly it happed again today while I was saving a screen shot.

Windows for home | Windows 10 | Files, folders, and storage

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  1. Anonymous
    2020-10-02T17:37:22+00:00

    Today I turned on my PC like this:

     All my icons were blank pages and, when I open windows explorer, it just starts searching and stops right there.

    It's the first time this happens right when I turn it on. I've done everything you said and this just keeps happening...

    4 people found this answer helpful.
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  2. Anonymous
    2020-09-15T23:56:26+00:00

    Hi VictorLyrio,

    Thank you for the detailed reply, you can also run the System File Checker and DISM tool with PowerShell (Admin mode).

    Thank you!

    Sincerely,

    P. Blancaflor

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  3. Anonymous
    2020-09-15T23:40:59+00:00

    Hello PGBlanca, thank you for the reply.

    I already tried the sistem file checker DISM tool. When the bug is happening, I can't open the command prompt and if it's not, it reports no problems.

    As for the other 2 solutions, I'll try them when the error occurs again. Right now it is fine cause I had to restart for a software update.

    I'll reply back as soon as I try them.

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  4. Anonymous
    2020-09-15T23:18:10+00:00

    Hi,
    I would suggest you refer to the below options and check if it helps to resolve the issue.

    Option 1. Run System File Checker and DISM Tool.

    System File Checker is a utility in Windows 10 that checks for problems with files on your computer. Please click the link below for the detailed instructions.

    https://support.microsoft.com/en-us/help/402652...

    Option 2. Run Search and Indexing troubleshooter.

    1. Right-click on the Start Menu and select Settings.
    2. Navigate to Update & Security > Troubleshoot.
    3. On the right pane, click Additional troubleshooters.
    4. Click the Search and Indexing.
    5. Click the Run the troubleshooter.
    6. Put a check on "What problem do you notice?".
    7. Click Next.

    Option 3. Rebuild Search Index.

    1. Press the Win + R to open Run.
    2. Copy-paste the command below and press enter to open the Indexing Options.
      rundll32.exe shell32.dll,Control_RunDLL srchadmin.dll
    3. Click on Advanced Button.
    4. On the Troubleshooting section, click Rebuild and click OK.
    5. After completed, safely restart the PC.

    Please let me know how it goes by replying to this thread so that I can assist you further.

    Thank you!

    Sincerely,
    P. Blancaflor

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