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Reference: Case#1011922759
I purchased HEVC video extension but was not able to download and install on my windows 10. Microsoft technician assisted me yesterday by implanting and starting upgrade to Windows 10 version 2004. But Unable to install this Windows 10 upgrade (modified 1/18/2020) with code (0x80077001f).
Please help with this upgrade in order to help with the down;load and installation of HEVC video extension.
Thank you.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Hi, NarongNorasak!
My name is Caio. I'm an Independent Advisor and I'll be glad to help you today.
Here you can find some troubleshooting to help you:
https://answers.microsoft.com/en-us/windows/for...
I hope this helps you! Please let me know if I can help you more.
Best regards,
Caio G.
Independent Advisor
