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Windows Update keeps trying to install an older Intel Graphics Driver and keeps failing saying better driver is already installed. And it repeats.

Anonymous
2020-06-10T03:27:46+00:00

Configuration

Lenovo Legion Y740, Windows 10, v2004 (Build 19041.329)

Intel core i7 9750H, 17.3" 144Hz GSync, RTX 2080MQ, 16GB RAM, 1TB SSD.

Problem

Since last 2-3 weeks, this one update is stuck in Windows Update.

> Intel Corporation - Display - 26.20.100.7463.

But this update keeps failing saying 

> A current driver on your PC may be better than the driver we're trying to install. We'll keep trying to install.

The Device Manager does show that I indeed have a higher version (27.20.100.8280) of the driver installed.

And yet, Windows Update keeps showing that old driver as an available update. It doesn't go away ever and is is stuck there since last 2-3 weeks.

Question

How do I resolve this?

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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28 answers

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  1. Anonymous
    2021-02-19T04:08:40+00:00

    Microsoft allows users to hide or pause specific driver updates using a tool called "Show or hide update" troubleshooter.

    1. Download and run the "Show or hide update" troubleshooter from here
    2. Click on "Next"
    3. Select the update that you don't want to install.
    4. Click on "Next"
    5. Restart your device if prompted

    You can use the same tool to reveal any hidden updates.

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  2. Anonymous
    2020-12-31T17:55:56+00:00

    I've had this error message for a display driver for the last couple of update attempts.

    I accessed the hide / show  trouble shooter and selected the  driver responsible.

    The trouble shooter said it had made changes and sorted the problem.

    Maybe the trouble shooter is an updated version because it didn't mention it had hidden the offending driver update.

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  3. Anonymous
    2020-12-27T07:17:39+00:00

    I am still having this issue and it's a much MUCH older Cumulative Security driver, for those that are just as annoyed as I became with this problem, give these methods a shot and see if it stops this known unnecessary annoyance.

    Method 1: Mark your WiFi connection as metered to disable forced Win10 updates.

    Method 2: Stop the Win10 update service from the startup

    1. open the Run command by pressing Windows + R, type services.msc, and hit Enter.
    2. Locate the Windows Update service, click it and open it.
    3. To disable it, under the General tab, find Startup Type and change it to Disable.
    4. Now restart your PC to apply these settings.

    To restart the Windows updates, simply follow the steps above and change the Startup Type to Automatic.

    Method 3: Windows 10 Home patch allows you to turn off automatic app updates. (Only works for app updates. If you wish to continue receiving Win10 security updates, you can use this method ).

        Microsoft enabled the option to turn off the automatic app updates in Cumulative Update 5. If you don't have this patch, go to Settings > Update & Security > Windows Update and receive that Windows Patch.

        After this, open the Store app and click the Profile button in the toolbar. Here you will be able to toggle the switch from automatic updates to disable Windows 10 forced updates.

    Method 4: Diable forced Win10 updates by making changes in the Group Policy Editor.

        This option is invisible by default. However, you can tweak a few settings in the Group Policy Editor to re-enable the option to stop your computer from downloading the updates from Microsoft.

         (Windows 10 Home users can't use this option as it is only for Preview builds of Windows 10 Education, Pro, and Enterprise editions).

    1. In the Windows 10 desktop search, type Group Policy Editor and open the tool.
    2. Find the Computer Configuration and click on the Administrative Templates folder to expand it.
    3. Now select All Settings and then find the Configure Automatic Updates entry in the new-window.
    4. Double-click on it and enable it by choosing the Enable button located at the top-left.
    5. After this step, you'll also be able to change the Options located at the bottom. From the drop bar, choose the option saying Allow local admin to choose settings to disable Win10 forced updates.
    6. This will make the option to disable the automatic updates download enabled in Control Panel.

    Follow these steps next:

    1. Go to Control Panel and select System and Security.
    2. Click on Windows Update and select Change settings. Here, you will see the option Check for updates but let me choose whether to download and install them. Select this option and your PC will check for updates, but download and install them only after your permission.

    Method 5: Disable Specific Windows 10 updates by following these guidelines.

         Download the tool found in the guidelines linked above and follow the instructions from Microsoft's website to help disable the persistent problematic Win10 forced updates.

    If you're STILL having the problem, here's 3 Commands you can try using the command line:

    Open Command Prompt with administrative permissions by going to the Startmenu and searching Command Prompt or cmd.exe.  You should see a sub-menu displayed that gives you the option Run as Administrator.

    Now, One by one, type the following commands & hit enter:

    net stop wuauserv

    This will stop the Win10 Update service.

    Next:

    net stop bits

    This stops Background Intelligent Transfer Service or BITS.

    Next:

    net stop dosvc

    This stops delivery optimization service.

    For those that may not have tried these methods, I hope it helps!! It finally worked for me after giving the command line option a shot. :)

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  4. Anonymous
    2020-10-10T06:11:25+00:00

    A current driver on your PC may be better than the driver we're trying to install. We'll keep trying to install

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  5. Anonymous
    2020-10-08T02:20:41+00:00

    Yes, it should not be this hard, but Microsoft has made the update process a mess. However, there is a solution to this problem. Way more complicated that it should be, but it does work.

    Use the Microsoft "show hide tool".

    https://support.microsoft.com/en-us/help/4026726/windows-10-hide-updates-or-driver-updates

    This tool is a poor design & not intuitive to use, but you can "hide" updates that you do not want to have applied. Of course, Windows will sometimes override this tool and install an update anyway but it often works.

    I had the same issue with the intel driver and was able to stop it.

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