![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi Michael, I am Rob, an independent and a 15 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.
If the computer parts are new and still under warranty please contact various device makers' supports and their sellers. As those are under full warranty and may be in need of repairs or replacement. Added that even if you are able to resolve the issue you would want it fully documented just in case there are related problems down the road. Remember the more you do the more they will say it is something you have done.
Please do this if applicable as I have both seen too many others, as well as myself, learn the hard way.
If a Home Build you should do the same with the motherboard. memory, CPU, GPU, PSU, and the other major device makers' supports for diagnostics and RMA.
A. Are you overclocking anything? If so STOP! OC can not only cause BSOD it can make troubleshooting virtually impossible.
B. Have you installed any performance or OC software such as MSI Afterburner? Those change system settings during installation which are still in effect even when the program is not running. Even iCUE or other RGB hardware and/or software may be involved.
C. After both A. & B. reset the BIOS back to the system/motherboard maker's recommendations.
D. Be sure the SSD's have the latest firmware from their makers.
E. Try removing and reseating all cards, memory, and cables (both ends when possible) - actually remove and replace - do not just snug (on a PC) and clean out the dust bunnies and vents. (Of course remove ALL power prior to opening the case.) <-- Please do this as it is the number cause the issues you are experiencing (by far).
F. Try adding a fan blowing on high onto the motherboard's CPU & GPU areas. The point is to increase airflow to maximize heat dissipation. <-- Please do this no matter how much cooling you have now.
====================================================
Troubleshoot blue screen errors <-- read this link
http://windows.microsoft.com/en-us/windows-10/t...
When you run DriverView - set VIEW to Hide Microsoft drivers - update those without Dump in their names (and update BIOS and chipset drivers).
BugCheck 1A, {41792, ffff9380c2ce8150, 200000000, 0}
Probably caused by : memory_corruption ( ONE_BIT )
Further detailed analysis indicated:
fffff80058410000 fffff8005842e000 AtihdWT6.sys <-- AMD/ATI drivers.
fffff800481d0000 fffff800481d9000 MbamElam.sys <-- Malwarebytes.
1A. Sure looks like this is a hardware issue!
Check with ASRock, their online docs, drivers, diagnostics, and ask in their forums about any known issues. Check for updates to the BIOS, chipset drivers, and all major drivers.
When you run DriverView - set VIEW to Hide Microsoft drivers - update those without Dump in their names (and update BIOS and chipset drivers).
BiosVersion = P1.20
BiosReleaseDate = 09/11/2019 <-- current BIOS
BaseBoardManufacturer = ASRock
BaseBoardProduct = B550AM Gaming
1B. Do the same at AMD and check for updated chipset drivers here as well.
AMD Support and Drivers - set to chipset drivers
https://www.amd.com/en/support
AMD - Communities/Forums
1C. Update the ATI Radeon Drivers - 10/19/2020 available
https://www.amd.com/en/support/graphics/radeon-...
- Be sure to double-check ALL of A. - F. above!
- Fully uninstall MBAM - use it as an on-demand scanner and not running resident (loading with Windows).
- Run the memory tests (see methods below).
- Running OCCT for Home Use (Free) and the Stress Tests may help indicate a cause.
OCCT - Free for Home use
Running Stress Tests might help indicate a cause - use ALL of these.
PC Stress Test free software for Windows 10
https://www.thewindowsclub.com/pc-stress-test-f...
PassMark Burnin Test - Free Trial - note the trial version will only run for 15 minutes and it really needs to be used for many hours. So if you use this you will need to faithfully and quickly restart it every 15 minutes.
PassMark - BurninTest - Free Trial
https://www.passmark.com/products/burnintest/
- As needed use ALL the methods in the troubleshooters below.
- After ALL the above if needed run Driver Verifier to see if it can indicate a
CAUSE (see Driver Verifier methods below).
Troubleshoot blue screen errors <-- read this link
http://windows.microsoft.com/en-us/windows-10/t...
BCCode: 1a 0x0000001a
Remove ALL power and reseat all cards, memory, and cables (both ends when possible) - actually remove and replace - do not just snug. Make sure the vents are clear and that the fans are working. Even though the temp is OK do not assume heat can't affect the video, sound, or other system functions it those get too hot. Try adding a floor or box fan blowing onto the motherboard's CPU & GPU areas as a test.
Have you added any hardware lately? Have you updated any driver just before
these started? (Check Control Panel - Windows Updates to see if any drivers
were updated there about the time this started) The main likely culprits are Video
driver, other major drivers, memory, and antivirus/antispyware/security products
could be at fault as well as drive issues.
BCCode: 1a 0x0000001a <-- read this link
====================================================
Memory tests do not catch all errors such as mismatched memory (possible even for sticks that appear to be identical) and when faster memory is placed in the system behind slower memory. So it is best to also swap sticks in and out to check for those even if all memory tests fail to show a problem.
To test RAM check here - let it run 4+ hours or so - over-night is best. <-- best method
MemTestX86 - Test RAM With
http://www.tenforums.com/tutorials/14201-memtes...
================================================
After doing ALL the updates you can, and if the issue continues, then run
Driver Verifier.
Driver Verifier can help find some BSOD issues :
Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617
How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10
are essentially the same).
http://www.winvistaclub.com/t79.html
Using Driver Verifier
https://msdn.microsoft.com/en-us/library/window...
WINKEY + X - RUN - type in -> verifier /reset hit enter to disable
If Driver Verifier creates a minidump upload it and post the link here so we can
analyze it.
Here to help,
Rob
Standard Disclaimer: Those may be non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Please let us know the results and if you need further assistance. Feedback definitely helps us help all.