Find my device can't locate my laptop

Try configuring your serial number of the operating system or Windows license, this must coincide with the region or country to which the license belongs, many times this is the cause of the error and therefore does not allow your device to be found, verifies the date and time of the device as well as the time zone and region.

If it does not work and if you have already performed a restart of your computer, the system may have a corrupted registry file, which I recommend you perform a scan of the operating system.

Open the command prompt by pressing Win + R keys and typing CMD in the search box. Or else, in the Windows 10 search box, search for "Command Prompt" and right-click on the result to run as administrator.

Once you have launched the Command Prompt, type the following text and hit Enter:

[php] sfc / scannow [/ php]

In modern processors the process takes about 10 minutes. After the run completes, you may get results that indicate a corrupted file system.

SFC.EXE repairs most problems. However, when SFC fails, a second instrument called Deployment Image Maintenance and Management (DISM) must be used.

Ok, I have rolled back my windows and re-updated. Store is working again and my device has been added under MS account.

However I still have the same error: We can’t locate your device right now. Please try back later.

Computer is online, location services are allowed, I have toggled Find my device on and off under settings - update & security - find my device.

I can not update "Find my device" app from shop, since it doesn't seem to be there.

What should I do now?

I have performed a forced restart (held down the power button), no changes.

The device status is 'unknown' under Security & Protection view.

When I try to 'Find' I get the error: "We can’t locate your device at the moment. Please try again later."

Edit: I have now removed both devices from my account and tried to fix it by adding the thinkpad again. However now I'm not able to add the device at all. When clicking on the link here https://i.imgur.com/Fx7x62J.png (link: https://support.microsoft.com/help/4558767/microsoft-account-manage-your-devices%E2%80%8B) I get an error saying that "This support.microsoft.com page can't be found".

What's going on?? Please help me out here.

I already restarted the device.

My laptop went under guarantee repair today, where a new motherboard was installed. I saw 2 devices with same name, so i changed my laptop’s name and made a restart to see which one is currently active. The name changed under “Find my device” but I still get the same error when trying to locate.

Hello, my name is Gabriel. I hope to help you today.

try to perform a hardware reset

A hard or forced restart deletes all the information in the computer's memory. This forces the system to remove and reestablish the software connections between the BIOS and the hardware.

Greetings.