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All the PC sounds disappear when I call someone on Discord or open any voice comms

Anonymous
2020-10-12T08:53:56+00:00

Hi,

So I have a Bluetooth Headphone as well as a Bluetooth Speaker.

They seem to work fine, I am able to hear sounds with no issue.

But when I join any voice comms (discord voice channel for example), the rest of the sound coming from my PC goes away and I am only able to hear the sound of other people connected to the voice channel.

As soon as I exit the voice comms, I am able to hear everything again.

Is there a fix for this ?

Let me know if you need any more information.

Thanks,

Ashwini

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2020-11-21T07:04:33+00:00

    Hello,

    On the bottom right of your taskbar, press the sound icon. Then open the list to see all connected devices. Choose the one with "Hands Free" or similar in the name.

    40+ people found this answer helpful.
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  2. Anonymous
    2020-10-12T09:05:57+00:00

    Hi, Ashwini27! Thanks for reaching out. My name is Princess. I'm an independent advisor and a Windows 10 user like you. I'll be happy to help you out today.

    I would suggest you refer to the below steps and check if it helps to resolve the issue.

    1. Press Windows key + R.
    2. Type mmsys.cpl and press enter.
    3. Click the Communications tab.
    4. Tick Do nothing.
    5. Click Apply and OK.
    6. Safely restart the PC.

    I hope this helps. Feel free to ask back any questions and let me know how it goes by replying to this thread so that I can assist you further. Thank you!

    Sincerely,

    P. Blancaflor

    10+ people found this answer helpful.
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  3. Anonymous
    2020-10-12T09:48:44+00:00

    I'm sorry to tell you but it's a problem from the Bluetooth device(firmware issue). If possible, make a driver/firmware update.

    2 people found this answer helpful.
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  4. Anonymous
    2020-10-12T09:24:11+00:00

    Hi,

    1. Press Windows key + R.
    2. Type mmsys.cpl and press enter.
    3. Click the Communications tab.
    4. Tick Do nothing.
    5. Click Apply and OK.
    6. Safely restart the PC.

    Tried the above mentioned steps.

    The issue still persists.

    Any other solution?

    2 people found this answer helpful.
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  5. Anonymous
    2020-10-12T12:55:58+00:00

    Hi Ashwini27,

    Thank you for the detailed reply. I need a bit more details to be able to help you.

    1. Press the Windows key and type System Information and press enter.
    2. Copy the System Manufacturer and System Models details.
    3. Please let me know. Thank you!

    Sincerely,

    P. Blancaflor

    1 person found this answer helpful.
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