Screen going black during zoom screensharing

Question

Screen going black during zoom screensharing

Anonymous

Hey,

I need HELP!!

I bought a brand new Surface 3 Laptop 3 months ago. Since then, I have had trouble with screen sharing on zoom and my screen going black. 50% of the time that I share my screen, my screen will go black and I cannot see or do anything....however, the other people in the zoom meeting can still see my screen and what I'm sharing. The bigger problem with this too is that I have no way to drop my screen sharing on zoom because I can't see where I'm clicking to drop the screen so I'm just stuck with a black screen and have no way around it.

A lot of the fixes I see online say to do something with Nvidia in the control panel but I don't have Nvidia on my laptop so I'm not sure this applies to me?

Please let me know if you have any solutions!!

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2 answers

Answer 1

I don’t know the logistics of this error/fix, but I had the same problem. Turns out I was running Google Chrome in the background during Zoom meetings. It seems chrome has some negative effect on Zoom.

I switched to Edge during meetings and haven’t had the black screen since then.

hope this helps!

Answer 2

Hi AS. Hi Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you.

It's a known issue can be caused by laptops with Dual Graphics changing over to the other card. It doesn't have to be Nvidia:

https://support.zoom.us/hc/en-us/articles/20208...

https://devforum.zoom.us/t/occasionally-see-bla...

https://www.reddit.com/r/Zoom/comments/fwwm8p/b...

https://www.reddit.com/r/Zoom/comments/ggya5p/b...

The Display driver is so important here that merely updating it is sometimes not enough. So let's try everything possible to get it working correctly:

Update the Display driver from the PC or Display adapter maker's Support Downloads web page for your exact model number, HP Serial Number or Dell Service Tag - from the sticker on the PC.

While there check also for newer chipset, BIOS/UEFI firmware (very important), network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu.

If this doesn't give you the latest or ideal driver for what you need, compare it to the driver offered by the Intel driver update Utility here: http://www.intel.com/content/www/us/en/support/...

or the Nvidia Update utility here: http://www.nvidia.com/Download/Scan.aspx?lang=e...

or the AMD autodect utility here: http://support.amd.com/us/gpudownload/windows/P...

For Display issues one fix that is working is to Roll back or Uninstall the Driver on the Display Device > Driver tab, restart PC to reinstall driver.

You can also try older drivers in Device Manager > Display device > Driver tab > Update Driver > Browse > Let Me Pick.

Then you will know you've tried everything in addition to Windows Update drivers.

Adjust the screen resolution until it fits and looks best at Settings > System > Display.

I hope this helps. Based on the results you report back I may have other suggestions if necessary. If you will wait to choose whether the problem is resolved, then I will continue to help until the problem is fixed.

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Screen going black during zoom screensharing

2 answers