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How to install Bluetooth driver on my Windows 10 PC?

Anonymous
2020-10-18T09:14:34+00:00

I have a HP 245 G5 Notebook PC with AMD A6-7310 APU with AMD Radeon R4 Graphics. I am unable to find bluetooth option in the action center as well as the device manager. Please help me how to install it.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-10-18T12:43:14+00:00

    Hi Dave,

    the trouble shooter says-

    "Bluetooth is not available on this device. Please try using using an external adapter to add Bluetooth compatibility to this computer."

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  2. DaveM121 869K Reputation points Independent Advisor
    2020-10-18T09:19:25+00:00

    Hi Mary

    I am Dave, an Independent Advisor, I will help you with this . . .

    Below is the support page for your laptop on the HP website, expand the network section, there you will find 2 Bluetooth drivers, one is Broadcom and the other is Realtek, one of those will be compatible with your laptop, install that driver to enable Bluetooth on your laptop . . .

    https://support.hp.com/ie-en/drivers/selfservic...

    ________________________________________________________

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    .

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  3. Anonymous
    2020-10-18T10:37:38+00:00

    Hello Dave,

    Thank you for the suggestion. I did download and install the Broadcom driver as the other realtek drivers were not installing.

    After finishing the installation, I restarted the PC but I am still unable to use bluetooth and it is still not visible in device drivers.

    Thank you.

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  4. DaveM121 869K Reputation points Independent Advisor
    2020-10-18T10:49:45+00:00

    Hi Mary

    Open Device Manager again, then click View - Show Hidden Devices

    Does that Bluetooth device then show?

    If so, right click that and choose Uninstall, then restart (not shut down) your PC . . .

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  5. Anonymous
    2020-10-18T10:56:13+00:00

    I did checked in the hidden devices as well. It's still not visible

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