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What could cause my monitor to have a gray line up top across my screen.

Anonymous
2020-10-29T00:56:39+00:00

I set it to bios to see if it was there and it was still there. Is it the monitor? I don't have a 2nd one to test it. I have a windows ten if that helps.

I use hdmi for my computer and an hdmi for ps4 I switched both hdmi to see if it was the issue but the line is still there no matter which hdmi I use.

Windows for home | Windows 10 | Devices and drivers

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  5. Anonymous
    2020-10-29T01:01:20+00:00

    Hi Jojo. I'm Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you.

    If it's in the BIOS, too, then it's not Windows or a driver. You can try resetting the BIOS to defaults. First take note of the settings for UEFI, CSM/Legacy, Secure Boot, Fast Boot and Boot Priority order. How to:

    https://www.groovypost.com/howto/reset-pc-bios-...

    If it were only WIndows then The Display driver is so important here that merely updating it is sometimes not enough. So let's try everything possible to get it working correctly:

    First make sure you have updated the Display driver from the PC or Display adapter maker's Support Downloads web page for your exact model number, HP Serial Number or Dell Service Tag - from the sticker on the PC.

    While there check also for newer chipset, BIOS/UEFI firmware (very important), network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu.

    If this doesn't give you the latest or ideal driver for what you need, compare it to the driver offered by the Intel driver update Utility here: http://www.intel.com/content/www/us/en/support/...

    or the Nvidia Update utility here: http://www.nvidia.com/Download/Scan.aspx?lang=e...

    or the AMD autodect utility here: http://support.amd.com/us/gpudownload/windows/P...

    If necessary first remove the old driver using DDU (not necessary with Microsoft Basic driver which is a placeholder if nothing else is available) explained here: https://www.wagnardsoft.com/content/ddu-guide-t...; and/or installing in Safe Mode with Networking (so you have internet), or Safe Mode, accessed by one of these methods: https://www.digitalcitizen.life/4-ways-boot-saf...

    For Display issues one fix that is working is to Roll back or Uninstall the Driver on the Display Device > Driver tab, restart PC to reinstall driver.

    You can also try older drivers in Device Manager > Display device > Driver tab > Update Driver > Browse > Let Me Pick.

    Then you will know you've tried everything in addition to Windows Update drivers.

    Adjust the screen resolution until it fits and looks best at Settings > System > Display.

    I hope this helps. Based on the results you report back I may have other suggestions if necessary. If you will wait to choose whether the problem is resolved, then I will continue to help until the problem is fixed.

    ___________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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