Share via

Microsoft Sculpt keyboard not working

Anonymous
2020-10-07T13:53:34+00:00

I just bought a new Microsoft Sculpt keyboard and mouse.  

The mouse and number pad are working fine but the keyboard isn't.  I check the drivers and it says the device is working but i'm not getting any response from it.  

I checked the batteries, they are fine and a little green light appears between the spacebar keys.  But I can't type anything on the keyboard.

My laptop is upt to date, I have reinstalled and restarted my PC.

Help

Nathan

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

5 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-10-15T19:50:31+00:00

    Clean the contacts!  Isopropyl alcohol.

    Just brought my keyboard back to life!

    9 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-10-16T09:16:02+00:00

    I have already returned it as it appears it was just faulty.

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-10-07T15:39:57+00:00

    Hey Neil,

    Tried all of those things.  Seems to be an issue specific to the keyboard.  The number pad and mouse both work.  

    Think i'll be sending them back to the supplier for a replacement.

    Regards,

    Nate

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2020-10-07T15:30:58+00:00

    Hi, my name is Neil, I'm an independent adviser and a Windows 10 user like you.

    Sorry you're having trouble with your new Sculpt keyboard.

    I would try uninstalling the keyboard and then reinstalling it.

    If you Right Click your windows Start button and then click on Device Manager.

    Click on the arrow next to >Keyboards and then right click your keyboard and choose "Uninstall device".

    Once uninstalled, close Device Manager and reboot your computer. Your computer will reinstall the keyboard as it reboots.

    However, I would also install the proper software for your Sculpt keyboard (if not already) which contains the drivers needed. It can be found here: https://www.microsoft.com/accessories/en-us/pro...

    Click on Downloads (underneath where it says "Free shipping. Free returns. At Microsoftstore") to download the Mouse and Keyboard Center 11.

    Let me know how you get on.

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2020-10-07T15:47:23+00:00

    Oh Ok Nate.

    It is possible that you have a faulty keyboard. Especially seeing as the mouse and number pad are working fine.

    I hope you get a swift replacement!

    Neil

    0 comments