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Can't delete TxGameAssistant file

Anonymous
2020-10-13T00:31:38+00:00

Hey can someone help me

When u open the file it's TxGameAssistant>ui>3.21.1155.100>aow_drv_x64_ev.sys

I can't delete the "aow_drv_x64_ev.sys" file because it says that it's running in another program, I check task manager but I can't find where it is D:

This is tencent's emulator I also checked the one arrow near the speaker thing on the bottom right corner but it's not running 

I don't know if it's a virus or malware

Windows for home | Windows 10 | Files, folders, and storage

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  1. Anonymous
    2020-10-13T00:54:05+00:00

    Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you. Checking online information, some users say that the file is malicious but some users say it is not.

    Kindly try the steps below to see if you can remove the file:

    1. Click Windows icon > type command

    2.Right-click on Command Prompt then select “Run as Administrator”

    1. Type the following command below in the Command Prompt window then press Enter

    net stop aow_drv

    1. Let it run, you may see a "...service was stopped successfully. Close Command Prompt once it is done running.

    5.Go to the location of the aow_drv File then delete it.

    1. Restart your computer and check.

    Additional Tip, Check also for viruses or malware.

    You may download the Microsoft Safety Scanner from the link below:

    https://docs.microsoft.com/en-us/windows/securi...

    Try also to download the Windows Malicious Software Removal Tool if you haven't yet.

    Go to the link below:

    https://www.microsoft.com/en-us/download/detail...

    There is also a free version of Malwarebytes.

    Download the free version from this link

    https://www.malwarebytes.com/

    Once installed please make a full scan. You may remove this Malwarebytes if you wish once you are done using it.

    NOTE: You may also try running Windows Malicious Software Removal Tool or Malwarebytes while you are in Safe Mode. Make sure to install the Tool first then follow the steps on the link to start in Safe Mode.

    https://support.microsoft.com/en-us/help/12376/...

    If you find the suggestions to have worked for you, please mark it as helpful. Feedback definitely helps us all. Let's hope for the best. Stay safe!

    300+ people found this answer helpful.
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  2. Anonymous
    2021-02-27T11:10:02+00:00

    In order to delete that file, you have to stop and delete the service that is preventing it.

    firstly go to C:/ and you will see a file named aow_drv.log you won't be able to delete it at this step.

    Now the deleting procedure:

    1. open CMD as administrator and type in net stop aow_drv
    2. go back to C: and delete the aow_drv.log file
    3. go back to the txgame folder and you should be able to delete it now.

    80+ people found this answer helpful.
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  3. Anonymous
    2021-05-11T14:50:56+00:00

    I solved Uninstalling "GameLoop", an android emulator wich uses Tencent I think..

    10+ people found this answer helpful.
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  4. Anonymous
    2021-06-11T00:12:40+00:00

    This doesn't seemed to work for me, please tell me if there are any more solutions

    10+ people found this answer helpful.
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  5. Anonymous
    2021-01-24T14:10:36+00:00

    end task of the simulator from the task manager by  using - Ctrl + Alt + Delete

    10+ people found this answer helpful.
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