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3F0 Boot Device Not Found

Anonymous
2020-10-31T22:38:12+00:00

Hello, on January 8th, 2020, my sister's HP computer stopped working, showing this boot error. Sometimes it would let her use her computer, before bluescreening and showing a flash of this screen. To fix it, we went to Best Buy's Geek Squad 3 times in a row, all of those attempts turning out to be futile. Is there anything we can do? Here are the things we've tried so far.

  1. We have tried pressing F2 and doing both the Hard Drive Test and Memory Test. We passed the Memory Test and the Hard Drive Test says "No hard drive found".
  2. We have tried doing Troubleshooting -> Advanced Options -> Reset PC -> Keep files, which has not worked.

Of course, we probably need a new hard drive, but I want to see if there's another option we can try first. Also, is there any way we can ask for a refund? My sister only used it for one college semester, which seems to be too short of a time period.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-10-31T23:45:05+00:00

    Should be F10

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  2. Anonymous
    2020-10-31T23:37:22+00:00

    Oh right, when pressing F2, there was no BIOS option. We couldn't find it. Is it another command?

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  3. Anonymous
    2020-10-31T22:56:05+00:00

    Hi and thanks for reaching out. My name is William, I’m an Independent Advisor. I'll be happy to help you out today.

    I assume the geeks performed the recommended steps in the HP KB regarding this issue: https://support.hp.com/us-en/document/c01443463, although you did not mention the BIOS reset. It is possible the issue could lay somewhere else within the storage sub-system, like the storage controller, not necessarily the hard drive itself. The only way to tell, would be to replace the hard drive, which is relatively inexpensive. If the issue continues to happen, then the failure point would be something else, and that is not likely fixable without the mainboard being replaced.

    As for returning it, usually not an option after a month, but it may still be under warranty and eligible for HP to service/replace.

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