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Laptop often freezes when I to unlock it

Anonymous
2020-10-07T08:39:41+00:00

Hi,

I am Likhon. I am using windows 10 for nearly three years, but this month I noticed that my laptop freezes often when I am going to unlock it. To unlock, first, I just unfold it and a screen appears, then I to click anywhere in the screen and it gets blur, a button appears, by clicking it I unlock the whole thing. This is the usual process. But this time it happened that I unfolded it and a screen appeared and nothing worked. Then the only way is to shut down the system manually. This thing is happening quiet often.

Another problem is that when I start the system, everything is working fine but the power icon disappears. So I have to go to the device manager, disable both the drivers in the battery section and again enable those, finally restart the whole system so that everything works fine again. So the problem is these are happening quiet often and I am really tired fixing them.

I must mention that I use malwarebytes and scan the system daily, so no question of viruses and my drives have enough storage to run the system and the drivers are also up to date to the latest windows update.

Thank you.

Windows for home | Windows 10 | Devices and drivers

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  1. Lester Bernard Reyes 77,890 Reputation points Independent Advisor
    2020-10-07T09:40:51+00:00

    Hi and thanks for reaching out. My name is Bernard. I'm a Microsoft Windows expert and a Microsoft Windows fan like you. I'll be happy to help you out today.

    This problem actually occurs when there is a problem on your power options, kindly follow the steps below and I hope this helps.

    Method 1. Restore default power options

    -Press Windows key + R then type:

    powercfg -restoredefaultschemes

    -Restart PC and check.

    Method 2. Run power Troubleshooter

    • Press Windows key + R then type:

    msdt.exe /id PowerDiagnostic

    • Click OK then follow the prompt to run the power troubleshooter

    -Restart the device after

    Method 3.

    Open Control Panel> Click Hardware and Sound > Click Power Options> then click Choose what the power buttons do > Click Change settings that are currently unavailable> Check Sleep (or uncheck then check it again)

    Click Save Changes then restart.

    Method 4. Do clean boot

    A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

    • In the search box on the taskbar, type msconfig and select System Configuration from the results.
    • On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
    • On the Startup tab of System Configuration, select Open Task Manager.
    • Under Startup in Task Manager, for each startup item, select the item and then select Disable.
    • Close Task Manager.
    • On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

    troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

    Let me know how does it goes and I hope that helps.

    Bernard

    Independent Advisor

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