Razer blade 15 bought online on Microsoft store

Hi Intox. I'm Greg, eleven years awarded MVP, Volunteer Moderator, and Independent Advisor here to help you until this is resolved.

When you buy a PC it is covered briefly by the store's return policy, and then you must use the manufacturer's one year warranty, which requires under law that they fix or replace any problems during the first year. Many maker's allow you to extend it. They may also try to sell you up, but you do not need to do this to get basic service or replacement under warranty on the hardware.

So I would contact Razer Support here: https://support.razer.com/?_ga=2.232645215.1788... to open a case for those problems.

Sometimes track pads can be corrected by updating the manufacturer's drivers, which you can also find on their website by putting in your Serial or Model Number from the sticker on PC. While there check that you also have the latest chipset, BIOS, display, network, bluetooth, USB and all other drivers, compared to the ones presently installed in Device Manager reached by right clicking the Start button.

Do let us know how it goes, as others here in the world's largest tech forums might be considering their products and may want to know how they support them.

I hope this helps. Based on what you report back I can answer any questions and may have other steps to perform. If you'll wait to rate whether my post resolved your problem, I will keep working with you until it's resolved.

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Did you look here: https://account.microsoft.com/billing/orders/ ? That's all we are able to suggest.

Microsoft would not be able to provide the kind of tech support that the manufacturer can. That would be like WalMart being expected to support the refrigerator you bought there. They don't make refrigerators, so unless you bought a store warranty which just replaces the model (something Walmart does offer) the included support comes from the PC maker who built it, have the parts and knowledge to support it. For hardware, Microsoft only has the support and parts for Surface and their mice and keyboards.

Thanks for your response. In aistralia warranty is for 2 years and for the seller (microsoft in that case).

I will try to give them a call on mondat as the store is closed during the weekend .

In meantime are youvable to assist why i cant see my order in the order history?

Cheers