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Natural Ergonomic Keyboard: Buttons above numblock not working correctly / producing wrong output

Anonymous
2020-11-06T07:07:09+00:00

I bought a Natural Ergonomic Keyboard which has special buttons above the usual numblock. These are labeled as "clear ( ) backspace"

However, for me they function as "clear ) = backspace"

Furthermore, the buttons in the row below that are labeled as "= / * -". For me, the output is "´ / * -". So in total the parantheses ( ) and the equal sign = are producing wrong outputs.

I'm using a German keyboard bought in Germany with the system settings set to German keyboard layout. All other keys are working correctly.

I realize that this is almost a duplicate of [1], but none of the provided solutions have helped. Troubleshooter says everything is alright and I downloaded the current versions of drivers and of the software/mouse control center.

I tried to manually fix this by using a software to map the keys diffently. However, I realized that a press on the button labeled "(" produces the exact same output as pressing "Shift+9" on the keyboard (which happens to produce ")", not "("). Therefore, mapping the ( button (shift-9) to an opened parentheses (shift-8) leads to the regular shift-9 also being mapped to shift-8.

I'm on a fully up-to-date Windows 10 installation, reinstalled the drivers and have the up-to-date version of the Mouse and Keyboard Center installed.

Any suggestions? Maybe I should get a replacement and see whether it works correnctly?

Thanks in advance!

[1] https://answers.microsoft.com/en-us/windows/forum/windows\_vista-hardware/natural-ergonomic-keyboard-7000-problem-keys-above/878eaa47-3f9b-43bf-80e3-b3afc92d4ec4

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-11-09T15:41:44+00:00

    Okay, so I ordered a new keyboard. Same issue. I connected both of them to another Win10 system (notebook). Same issue.

    So from what I can tell, the keyboard tries to produce "(" by emulating "shift-9" which produces ")" on a German keyboard (8 are 9 are correctly labelled this way, too). It seems like there's not much I can do other than either accept the fact or look for a different keyboard entirely?

    It probably depends on whether the shift-9 is hardwired into the hardware or is emulated through software that could be altered (with). Suggestions anyone?

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  2. Anonymous
    2020-11-06T07:58:36+00:00

    In that case I would take the keyboard back to get another one.

    You can also contact Microsoft Hardware Support here to get support under the one year warranty:

    http://support.microsoft.com/kb/326246

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  3. Anonymous
    2020-11-06T07:54:06+00:00

    Hi Greg,

    thanks for the very quick response.

    However, I tried pretty much everything of this already. But I probably should've mentioned that this behavior was there from the start (keyboard was purchased earlier this week).

    Any other suggestions? :)

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  4. Anonymous
    2020-11-06T07:21:50+00:00

    Hi Delmaris. I'm Greg, an Independent Advisor here to help until this is resolved.

    See troubleshooting steps for MS Ergonomic Keyboard:

    https://support.microsoft.com/en-us/windows/tro...

    Some methods to try to reset to defaults:

    https://helpdeskgeek.com/help-desk/how-to-reset...

    http://www.thewindowsclub.com/reset-keyboard-se...

    Try the Keyboard Troubleshooter at Settings > Update & Security > Troubleshoot.

    If this began within the recent past, See if you can System Restore to a point before the problem began: http://home.bt.com/tech-gadgets/computing/how-t...

    Check which Updates were installed at Settings > Update & Security > Windows Update > Installed Update History and try uninstalling any from around the time this started. If they return and cause the same problem then hide them with the Hide Updates tool: https://www.howtogeek.com/224471/how-to-prevent...

    What also might work is to go into Device Manager, reached by right clicking the Start button, choose the Keyboard device, on Driver tab try Updating the driver automatically.

    If this fails from the same location try rolling back or Uninstalling the Keyboard driver, which works in a surprising number of cases where keyboard is messed up by Updates. Restart PC to reinstall driver.

    I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

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