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Need help to resolve a "Microsoft .NET Framework" error. Says Unhandled exception occured in your application

Anonymous
2020-11-10T20:24:53+00:00

What does this mean?  How do I fix it? 

 "Microsoft .NET Framework" error: 

See the end of this message for details on invoking 

just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************

System.Xml.XmlException: Invalid XML document. The document does not have a root element.

   at System.Xml.XmlDocument.Save(String filename)

   at HPSSFUpdater.UpgradeUpdater.IsUpdateNeeded()

   at HPSSFUpdater.View.MainWindow._bgWorker_DoWork(Object sender, DoWorkEventArgs e)

   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)

   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)

************** Loaded Assemblies **************

mscorlib

    Assembly Version: 4.0.0.0

    Win32 Version: 4.8.4250.0 built by: NET48REL1LAST_C

    CodeBase: file:///C:/Windows/Microsoft.NET/Framework64/v4.0.30319/mscorlib.dll


HPSSFUpdater

    Assembly Version: 8.11.0.1

    Win32 Version: 8.11.0.1

    CodeBase: file:///C:/Program%20Files%20(x86)/Hewlett-Packard/HP%20Support%20Solutions/Modules/HPSSFUpdater.exe


System

    Assembly Version: 4.0.0.0

    Win32 Version: 4.8.4200.0 built by: NET48REL1LAST_C

    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll


System.Windows.Forms

    Assembly Version: 4.0.0.0

    Win32 Version: 4.8.4250.0 built by: NET48REL1LAST_C

    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll


System.Drawing

    Assembly Version: 4.0.0.0

    Win32 Version: 4.8.3752.0 built by: NET48REL1

    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll


System.Configuration

    Assembly Version: 4.0.0.0

    Win32 Version: 4.8.4190.0 built by: NET48REL1LAST_B

    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll


System.Core

    Assembly Version: 4.0.0.0

    Win32 Version: 4.8.4220.0 built by: NET48REL1LAST_C

    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll


System.Xml

    Assembly Version: 4.0.0.0

    Win32 Version: 4.8.3752.0 built by: NET48REL1

    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll


WindowsBase

    Assembly Version: 4.0.0.0

    Win32 Version: 4.8.4220.0 built by: NET48REL1LAST_C

    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/WindowsBase/v4.0_4.0.0.0__31bf3856ad364e35/WindowsBase.dll


HP.SSF.Config

    Assembly Version: 3.6.6.0

    Win32 Version: 3.6.6.0

    CodeBase: file:///C:/Program%20Files%20(x86)/Hewlett-Packard/HP%20Support%20Solutions/Modules/UpdaterTemp/HPSSFUpdater/HP.SSF.Config1.dll


HP.SupportFramework.Common

    Assembly Version: 8.0.0.0

    Win32 Version: 8.14.49.15

    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/HP.SupportFramework.Common/8.0.0.0__41bdec5abf54f6dc/HP.SupportFramework.Common.dll


************** JIT Debugging **************

To enable just-in-time (JIT) debugging, the .config file for this

application or computer (machine.config) must have the

jitDebugging value set in the system.windows.forms section.

The application must also be compiled with debugging

enabled.

For example:

<configuration>

    <system.windows.forms jitDebugging="true" />

</configuration>

When JIT debugging is enabled, any unhandled exception

will be sent to the JIT debugger registered on the computer

rather than be handled by this dialog box.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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3 answers

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  1. Anonymous
    2020-11-10T21:37:27+00:00

    It would only appear when the application is running. .Net framework is just something that the application makes use of to run.

    The error looks like it is from an HP update utility from the error log you provided.

    Kind Regards,

    Elise

    3 people found this answer helpful.
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  2. Anonymous
    2020-11-10T21:13:19+00:00

    Thanks Elise!  How do I know which application is experiencing the problem?  Is it .NET Framework?  I'm not a programmer. Thanks,

    2 people found this answer helpful.
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  3. Anonymous
    2020-11-10T20:30:16+00:00

    Hi, I'm Elise, an independent advisor and I'd be happy to help with your issue.

    This appears to be an issue with the application itself, rather than anything wrong with your PC or Windows.

    The relevant part of the error message is:

    System.Xml.XmlException: Invalid XML document. The document does not have a root element.

    I would suggest to contact the application developers for further assistance.

    Please let me know if you need any further assistance.

    Kind Regards,

    Elise

    2 people found this answer helpful.
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