My volume icon has a red x on it . How do i correct this?

It did not worked for me, on device manager, it says that it's working properly but i still have the red X icon on sounds. I tried all other methods and it did not worked

Hello JenniferCollins12,

I'm John an Independent Advisor and a Microsoft user like you. I am here to work with you in this issue and I'll be glad to help you? With regards with your concern.

What is the make and model of your computer? Did you made any changes recently? When was the last time it's working properly? What is your current Windows version and edition? Press WIN+I, select System then About. Please take a screenshot of Device Manager > Sounds, video and game controllers. Post on your next reply. Thanks

RESTART PC

Try to reconnect again the headphone cables.

Try to plug the headphone on the front panel or at the back of the cpu.

TROUBLESHOOT SOUND

Method 1: From Sound Icon

Right-click on the Speaker/Headphone icon in the taskbar of your PC. Select Troubleshoot sound problems. The troubleshooting process will begin.

Method 2: From Settings

If for some reason, the ‘Troubleshoot sound problems’ option isn’t available in the taskbar, you can start it from settings too. For that, follow these steps:

Step 1: Open Windows settings from Start Menu or press Windows + I shortcut.

Step 2: Click on Update & Security followed by Troubleshoot in the left panel.

Step 3: Under Troubleshoot, click on Playing Audio in the right panel. Then hit the Run the troubleshooter button.

Method 3: From Search

Click on the search icon in your taskbar and type troubleshoot. Click on the Troubleshoot settings option. That will directly take you to the troubleshooting window. Click on Playing Audio and hit the Run the troubleshooter button.

CHECK DEFAULT SPEAKER

If you have multiple speakers, you need to set the one that you are using as the default one. Sometimes, after updating Windows, this setting changes, resulting in no sound. To fix it, follow these steps:

Step 1: Search for Control Panel using the search option in the taskbar.

Step 2: In Control Panel, click on Sound.

Step 3: Under the Playback tab, make sure your speakers are set as default. A green tick on them indicates that they are the default. If they aren’t, click on it once and select Set Default at the bottom.

UPDATE AUDIO DRIVER

Press Windows+X

Select Device Manager

In the Device Manager, click on the arrow next to ‘Sound, video and game controllers’ to expand it.

Right-click on your audio driver and select Update driver. Follow the on-screen instructions to update the driver. Once updated, restart your PC. Hopefully, the audio is restored on your PC.

Please visit your manufacturer's Support Page. Download and install the latest audio/sound drivers.

ROLL BACK DRIVER

Press Windows+X

Select Device Manager

In the Device Manager, click on the arrow next to ‘Sound, video and game controllers’ to expand it.

Right-click on your audio driver and select Properties. Go to the Driver tab and choose Roll Back Driver. Complete the process using the on-screen instructions.

restart your PC

UNINSTALL DRIVER

Press Windows+X

Select Device Manager

In the Device Manager, click on the arrow next to ‘Sound, video and game controllers’ to expand it.

Right-click on your audio driver and select Uninstall device. Follow the on-screen instructions to uninstall the driver. Once uninstall, restart your PC. Check whether the realtek comeback in Device Manager. Test the sound again.

You make check the below article to fix your Sound Issues.

Fix sound problems in Windows 10

https://support.microsoft.com/en-ph/help/452028...

I hope this helps! Please let me know if you have any further concerns.

Sincerely

John DeV

Independent Advisor

I had the same exact issue on a 1.5 year Lenovo All-In-One.  I suspect is caused by malware or malware removal software. 

I contacted technical support at Lenovo who re-installed drivers and eventually sent a tech to replace speakers and mic.  My camera went out as well and was replaced.

None of these steps fixed these issues

I then did a factory reset using the Windows 10 boot options.  Hold the Shift key down while restarting the computer to access these options.  Then choose, 'Reset' option that saves your personal files.  Your user settings and post-factory programs will be removed, however.  Make sure to back up files just in case to another drive.

This reset fixed my audio issues.

Try this and let me know what happens.