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Slow Wi-Fi internet Speed on PC

Anonymous
2020-11-05T11:06:40+00:00

Hi,

 I'm having persistent problems with slow Internet speeds via Wi-Fi on my PC as compared to my mobile phone and laptop . When I run speed test on the three devices that are in the same position in the house I get the following :- 

device download speed upload speed
laptop - Windows 10 74.04 Mbps 18.05 Mbps
phone - Android 65.9 Mbps 18.3 Mbps
PC -Windows 10 11.89 Mbps 15.51 Mbps

 this problem has been ongoing for several weeks now and has been getting worse  - previously I was getting about half the laptop speeds on my PC . I'm running windows 10 professional on my PC and here are the specifications :-

Processor        Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz   3.40 GHz

Installed RAM 16.0 GB

Device ID         DBFA283E-2CA2-4DE8-805A-2DD39B0BD789

Product ID       00330-80000-00000-AA921

System type    64-bit operating system, x64-based processor

Here are the specifications of the Wi-Fi card :-

 ↑ Intel(R) Dual Band Wireless-AC 7265

primary Auto IP Address: 192.168.1.183 / 24

Gateway: 192.168.1.254

Dhcp Server: 192.168.1.254

Physical Address: 60:57:18:0B:B6:8E

Connection Speed: 195 Mbps

 so far I've completed the following all with no result! 

  • A simple restart
  • disabling and re enabling the Wi-Fi card
  • Flushed DNS via the command prompt
  • manually set DNS settings in properties for the device
  • did a full reinstall of windows

 None of this has worked - I am three floors up from where the router is so Ethernet is not an alternative especially as I also have a problem with TP link powerline plugs that I am trying to resolve separately! 

Please can you advise how I can get Wi-Fi on my PC at a similar speed to that I receive on my laptop .

Many thanks

John Martin

Windows for home | Windows 10 | Internet and connectivity

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  1. franco d'esaro 24,991 Reputation points Volunteer Moderator
    2020-11-05T16:51:54+00:00

    Hi JohnCMartin,

    in my opinion the problem is the distance between your PC and the router even if the other devices, laptops and Android phones are able to obtain a better speed. The wi-fi connection works well when both the router and the PC are on the same floor of the house, when instead the router is 3 floors below the PC station, the wi-fi signal can be very attenuated or disturbed due to the structures of the walls and floors interposed between the 2 devices. Try forcing the 2.4 GHz band on the router, temporarily disabling the 5 GHz band, then see if the speed improves. Otherwise reset the powerline TP link and connect via ethernet.

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  2. Anonymous
    2020-11-09T15:58:55+00:00

    Hi Anwille,

    Thanks for this - none of this has worked - all fairly basic anyway - but just to be clear it is my PC that is experiencing the problem  - my laptop is getting speeds of 76mbs in the same position as my PC which is only getting between 12 & 20mbps. 

    Do you have any other suggestion? - I have also written to the manufacturer of the card and am awaiting a response. 

    In case it is the card itself do you have any recommendation of a decent one? The current one is :- 

    Ubit AC 1200Mbps Bluetooth WiFi Card,Wireless WiFi PCIe Network Adapter Card 5GHz/2.4GHz Dual Band PCI Express Network Card with Bluetooth 4.2 and 2×Antenna for Desktop/PC Gaming(WIE7265)

    Looking at the specs it looks more than up to the task though? 

    Cheers 

    John

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  3. Anonymous
    2020-11-07T08:32:42+00:00

    Hi John. My apologies if it didn't work. Please try the steps located in this link: https://windowsreport.com/fix-slow-wifi-laptop/

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Let me know how it goes.

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  4. Anonymous
    2020-11-07T08:02:25+00:00

    Hi Anwille,

    Thanks for  your response - I forgot to mention that I had run the trouble-shooter previously and it says it cannot find the problem. I have just run it and it gives the same response. 

    What is your next suggestion? 

    Cheers 

    John

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  5. Anonymous
    2020-11-05T12:54:07+00:00

    Hi,

    I'm Anwille, an Independent Advisor.

    Sorry to hear you're experiencing this issue.

    I recommend trying the troubleshooter for WiFi connection and see if it helps resolve the issue:https://support.microsoft.com/en-us/windows/fix...

    Let us know how it goes so we can help you further.

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