Hi, JanieLMF I'm an independent advisor, and I'm here to help you.
In regard to your query, there are several things that can be done to fix the problem:
The first thing to do is go to Start> Settings and open the devices section to navigate to the mouse and touchpad settings. Once here, we must enter the Additional Settings or Advanced Options. From here, you can see what settings you have and change them. That can help correct the problem.
Another option is to update the drivers. To do this, do the following:
- Press Windows keys + x
- Select device manager
- From the list select your device, in this case mouse and other pointing devices and display
- Right click on it and then update driver
- After Search driver automatically
Wait for it to search and repeat that procedure with the touchpad. Then reboot and test.
If it doesn't work, visit the manufacturer's official website, download the required driver there, install it, restart your PC, and check that the issue is resolved.
I hope it can be of help. At your service,
Jesus C.