How do I upgrade from Windows live mail 2011?

Windows Live Mail cannot Receive or Send

You already know that Windows Live Mail 2011 works in Windows 10, because you've been using it in Windows 10 for some time.

The problem you describe seems to be related to Error Numbers 0x800CCC90 or 0x800C013E. Which error number are you seeing displayed on your screen?

Please describe what you were doing when the problem arose, and give the full text of any error message displayed.

Check that your settings are correct.

The following fix is for an account that uses IMAP.

If you are using POP3 instead, wherever I mention IMAP you will treat me as meaning POP3 instead, and in that case the server address you connect to must be one that mentions POP3 not IMAP.

In the left-hand folders pane in Windows Live Mail, right-click on the e-mail account's name (e.g. someone @hotmail.com), then click on "Properties". The settings are found on three of the tabs there: "Servers", "Advanced" and "IMAP".

The following settings are what you need with Hotmail.

If you use something other than Hotmail, do a Google search for its settings, but usually EVERYTHING will be the same EXCEPT the server address and port number. Alternatively, the correct settings you need to use will be available on the website of your Email Service Provider.

IMAP Settings (for Hotmail):

  Incoming Mail -

    Server type: IMAP

    Server address: imap-mail.outlook.com (Port: 993)

    SSL required: Yes

    Authenticate using: Clear text

    Logon Username: YourName @hotmail.com  { Your details

  Outgoing Mail -

    Server type: SMTP

    Server address: smtp-mail.outlook.com (Port: 25 or 587)

    Requires SSL: Yes

    Requires Authentication: Yes

POP3 Settings (for Hotmail):

  Incoming Mail -

    Server type: POP3

    Server address: pop-mail.outlook.com (Port: 995)

    SSL required: Yes

    Logon Username: YourName @hotmail.com  { Your details

  Outgoing Mail -

    Server type: SMTP

    Server address: smtp-mail.outlook.com (Port: 25 or 587)

    Requires SSL: Yes

    Requires Authentication: Yes

The 'Properties' dialogue has 5 tabs, use the following settings (for Hotmail) -

1. 'General' tab:

     Do NOT tick: "Include this account when receiving mail or synchronizing"

2. 'Servers' tab:

     Server Information -

       My incoming mail server is a: IMAP

       Incoming mail (IMAP): imap-mail.outlook.com

       Outgoing mail (SMTP): smtp-mail.outlook.com

     Incoming Mail Server -

       Email username : someone @hotmail.com

       Password       : <Your password>

       Tick the button: "Log on using clear text authentication"

     Outgoing Mail Server -

       Tick the box "My server requires authentication"

     Settings > Logon Information -

       Tick the button    : "Log on using"

       Account name       : someone @hotmail.com

       Password (optional): <Your password>

       Tick box (optional): "Remember password"

       Do NOT tick the box: "Log on using Secure Password Authentication"

3. 'Securit y' tab -

     Leave all settings blank.

4. 'Advanced' tab -

     Server Port Numbers -

       Outgoing mail (SMTP): 25

       Tick the box "This server requires a secure connection (SSL)"

       Incoming mail (IMAP): 993

       Tick the box "This server requires a secure connection (SSL)"

     Sending -

       Do NOT tick "Break apart messages larger than ... KB"

5. 'IMAP' tab (will not be present if you are using POP3) -

     Folders -

       Tick the box "Check for new messages in all folders"

     Special Folders -

       Do NOT tick: "Store special folders on IMAP server"

Alternatively, the following solution was posted on another thread by WLMUser2020. It involves editing or creating three registry entries (so ensure you have a reliable registry backup before proceeding):

1. Close Windows Live Mail

2. In the Windows registry, open this key:

   Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows Live Mail

3. Create these three DWORD entries in that key:

RecreateFolderIndex=1

RecreateStreamIndex=1

RecreateUIDLIndex=1

Make CERTAIN that you create DWORD entries. There are several other types: this solution FAILS if you create the wrong type.

4. Restart your computer. This step is ESSENTIAL. Windows will only re-load the registry when Windows itself starts.

5. Start Windows Live Mail.

Then the message display should be back to normal, and those 3 values in the registry should have reset themselves to 0 (and can be left like that).

Step 4 is essential, and was kindly contributed by user DKO777. He reported the following on another thread: "My Registry did NOT have any of the lines mentioned, so I had to create all three and set them to 1. Following a PC reboot these reverted to 0 and WLM worked normally".

If the foregoing does not fix the problem, you have made a mistake:

1. You have created the wrong type of entry in step 3 (you should have created DWORD entries); or
2. You have failed to restart the computer in step 4 (restarting just Windows Live Mail is not enough).

Windows 10 update 2004 breaks WLM (usually reported where WLM contains several e-mail accounts): The update numbered 2004 often creates a state where new messages cannot be displayed. That fault is also fixed by the above procedure.