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Xerox VersaLink C405 driver issues

Anonymous
2020-11-04T16:33:02+00:00

I have a client who is using a Dell PC running Windows 10 and a Xerox VersaLink C405 to scan documents into Total Appraisal Software for his appraisal business. Shortly after he set this system up, the driver began disappearing and he was unable to scan documents into Total. I have tried multiple times to update and reinstall the driver to the computer, which will work for a few weeks before the driver disappears again. There is no obvious change in the state of the system that would make this occur. I need to figure out a solution so the driver doesn't continue to disappear on him, and am looking for some suggested actions to take, as updating the driver nor using Device Manager has provided a long term fix.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-11-04T17:07:18+00:00

    Hello smoothTHEORY, welcome to the Microsoft community, my name is Luiz Cruz, an independent consultant and I would be happy to help you.

    For assertiveness in your question, inform which edition and compilation of windows you are using.

    This usually happens when there is a driver conflict, or when a driver is not compatible with the operating system used.

    Initially I suggest you uninstall the printer drivers that were installed and install the latest one at the link below:

    https://www.support.xerox.com/en-us/product/ver...

    I hope this helps, even more!

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