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Driver uninstall - reinstall issue with Win10

Anonymous
2020-11-19T17:41:11+00:00

Win 10 64 bit. Dell. Intel Xeon E3-1271 v3.  3.6Ghz  16Gig ram  

Just transitioned to Win10 from Win 7 where all was well.

2 issues really.

Driver not working.

Uninstall fouled

ST advises with WIN10, to use the INBOX USB DRIVER instead of their driver for their USB VCP application in their STM32L4xx microcontroller

With device connected -  

Uninstalled *THEIR* device and driver with device manager. (STM VCP version 1.4   Virtual com port driver) 

Unplug device

Reboot

Plug device in

Odd device detection occurs . Yellow triangle. Exclamation.

Event:

******************

Device USB\VID_0483&PID_5740&MI_00\7&3e51737&9&0000 was not migrated due to partial or ambiguous match.

Last Device Instance Id: USB\VID_0483&PID_5740\2050358F3641

Class Guid: {4d36e978-e325-11ce-bfc1-08002be10318}

Location Path: 

Migration Rank: 0xF000FFFFFFFFF132

Present: false

Status: 0xC0000719

******************

Driver in device manager now listed as "Microsoft" Driver version 10.0.18362.1

ST driver still shows up in ADD/REMOVE programs. "Windows Driver Package - STMicroelectronics (usbser) Ports (8/2/2013 1.40)

Try to uninstall from there results in DIFX error

"Error: File "C:\Windows\System32\DriverStore\FileRepository\stmcdc.inf_amd64_2cb39b8da4f15113\stmcdc.inf" not found

This would be somewhat CRITICAL

Help please.

Thanks .

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2020-11-20T19:18:47+00:00

Dear Shingaddy,I understand that you want to delete some programs in Windows that are not possible only in the Control Panel.

I recommend the Ccleaner,link para download abaixo:

https://www.ccleaner.com

After downloading and installing Ccleaner in the "Tools" and "Uninstall" options, you will have options to delete the programs you want.

Note: I recommend that you do not use the registry cleaner, as it may be that during cleaning the Windows files may be corrupted.

I hope I helped, see you soon!

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  1. Anonymous
    2020-11-19T20:13:23+00:00

    I have now uninstalled the ONE AND ONLY device with dev manager and deleted the driver in the same process by selecting the box. 

    I have now physically removed the device.

    I have performed sfc (nothing found/fixed - I am admin.) and Dism. No reported issues. Just "Success" 

    I have now  Rebooted

    I see the following items with ADD/REMOVE PROGRAMS and try to uninstalled them and -

    For Every one of THESE

    I get varying flavors ( file name references different) of THESE for EACH ONE:

    I have NOT tinkered around in the registry.

    Plus I deleted the folder STMicroelectronics that the driver installer COPIES files from ST into,  to allow "INSTALLING"

    the drivers. 

    Please advise.

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  2. Anonymous
    2020-11-19T18:20:32+00:00

    Dear Shingaddy,what driver would be with this problem?

    Initially I suggest the following steps:

    Press the Windows + X keys, select Command Prompt (Admin), copy and paste the commands below and press enter after each command.

    Sfc /ScanNow

    Dism /Online /Cleanup-image /RestoreHealth

    After performing this procedure restart the pc and see if the problem still persists.

    Hope to help, see you soon!

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  3. Anonymous
    2020-11-19T18:04:39+00:00

    Thank you I should have added  Re-installing THEIR driver - Uhmmm... WORKS, as far as I can tell. 

    So you are saying - their recommendation is- wrong.  I'll notify them. 

    BUT.   The Uninstall issue when using ADD/REMOVE programs which refers to THEIR DRIVER

    still seems fouled. When I UNINSTALL device from Device manager, then try to uninstall the PACKAGE

    from the machine with ADD/REMOVE programs. I get the DIFX error. 

    Any clues on that?

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  4. Anonymous
    2020-11-19T17:54:17+00:00

    Hello shingadaddy, welcome to the Microsoft community, my name is Luiz Cruz, an independent consultant and I would be happy to help you.

    I understand that you are having trouble installing a driver after upgrading to Windows 10, that driver does not appear to be supported for Windows 10.

    Go to your computer manufacturer's website to download the latest drivers.

    Right-click on the driver icon, choose the option to troubleshoot compatibility.

    Click try recommended settings.

    In the new window described as troubleshooting program compatibility, click the option to test the program.

    Finishing the test, click on Next.

    On the next screen click Yes, save these settings for the program.

    And lastly click on close troubleshooting.

    I hope this resolves, see you soon!

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