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Windows 10 "Bluetooth Audio Gateway Service" needs frequent restarting

Anonymous
2020-11-24T14:52:09+00:00

Windows 10 "Bluetooth Audio Gateway Service" needs frequent restarting.  W10 version 20H2.  

Listening to audio on any BT headset and the sound just stops.  I can restart the service and it works again for a while.

What can I do to resolve this ongoing issue?

Bob

Windows for home | Windows 10 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-11-25T00:49:38+00:00

    That did not work,  it did find an update but the problem just got worse.

    I understand W10 is horrible with Bluetooth.

    Alternate suggestions are requested.

    6 people found this answer helpful.
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  2. Anonymous
    2020-11-24T14:59:28+00:00

    Hello Microsvc, I will be happy to help you solve this problem.

    Option 1: Update the driver using Device Manager.

    1. In Start, type administrator and click Device Manager.
    2. Find the Sound, video and game controllers branch. Then extend it and right-click on the sound controller. Next, click on the option: Update driver software.
    3. Easily allow Windows to search for you. Then, click Search automatically for updated driver software.
    4. Wait for the process to finish. Then restart your computer with the following instructions:

    To. Press the [Windows] + [X] keys, indicate the option called Shut down or log out and click on the option called Restart.

    Second. Allow your computer to restart and do not force shutdown, because the system can take advantage of that moment to install and configure pending updates.

    These steps were recommended by a colleague.

    I hope I can help you.

    3 people found this answer helpful.
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  3. Anonymous
    2021-04-09T22:01:53+00:00

    I have the same issue, my Bt headphones and speaker have stuttering sound ater a minute or two of listening to music of just using them. Nothing helped, left a few feedbacks for the Microsoft and waiting for the responce, it is really frustrating.

    2 people found this answer helpful.
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  4. Anonymous
    2020-12-27T15:18:44+00:00

    Still having this issue.  While I've tried numerous suggestions, this issue persists.  Anyone have an idea?

    2 people found this answer helpful.
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  5. Anonymous
    2020-11-27T22:25:08+00:00

    Drivers for BT items (headsets etc) and the USB BT device are all up to date.  Is that what you are referring to?

    Bob

    2 people found this answer helpful.
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