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Missing "device" type" under Printer properties/Device settings Windows 10

Anonymous
2020-11-16T10:19:04+00:00

I have Windows 10 up to date. Problem is no ability to change Device type under the above tabs. 

There should be an option to change it, I am told to make sure it recognises my printer as COLOUR.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-11-17T21:36:09+00:00

    Hi James, thank you for that.

    I have already done that process, twice. 

    I have now re-installed the printer using a USB  connection. It works but It does not work wirelessly.  Given up on that as it would only print in grayscale from my laptop. (It used to until about 10 days ago).   It printed in colour from all mobile devices. Weird. 

    Thanks

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  2. Anonymous
    2020-11-17T20:39:33+00:00

    Hi! ValerieAddyAp

    I'm James, An Independent Advisor, I know this it's a bit stressful but don't worry I will help you with this issue

    Let's try some solutions that can solve your problem

    Try to Run the Printer Troubleshooter, you can download it with this link.

    http://aka.ms/diag_printer10

    You can try to uninstall and reinstall the printer

    1. Uninstall the Printer

    a. Press the Windows Key + X, then go to Apps and Features / Programs and Features

    b. Select your printer.

    c. Select Uninstall.

    Now you can exit and go to the desktop

    a. Press the Windows key + R, type control, press Enter

    b. Open Devices and Printers

    .

    c. In the Devices and Printers window look for your Printer. If you see it listed, right-click on it and choose Delete or Remove Device.

    Close the windows and go to the desktop again, now to be sure that the printer its completely deleted from the system lets check in the cmd.

    a. Press Windows Key+R, type Cmd, Click Enter

    b. Then type printui.exe /s > OK.

    c. Click on the Drivers tab.

    d. Look for Printer driver. If you see it click on it and click Remove at the bottom.

    e. Select OK.

    f. Select Apply and OK on the Print Server Properties windows.

    g. Close Devices and Printers.

    Now you need to restart your PC and proceed to install the Driver of the printer

    1. How to Install the Printers Driver

    a. Go to the Printer manufacturer’s website and search for the latest Windows 10 drivers

    b. Reinstall the Printer driver

    c. Reboot the computer

    Now check if the issue persist

    If you need more help with this issue, just let me know and I will help you.

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  3. Anonymous
    2020-11-16T20:17:10+00:00

    Sorry but this is not helpful, I haven't a clue what I'm looking for in the link.

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  4. Anonymous
    2020-11-18T00:47:36+00:00

    Let's try going in and changing your default print job settings:

    1. Search in the Start Menu for 'Control Panel'.
    2. Open it, then click Devices and Printers under Hardware and Sound.
    3. Right-click the icon for your printer, then click Printer properties.
    4. Click the Advanced tab, then click Printing Defaults.
    5. Change any settings you want as defaults in the Printing Defaults window, then click OK.
    6. Now restart your Laptop and then you can check if the issue persist.

    Have a great day!

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  5. Anonymous
    2020-11-16T11:52:02+00:00

    Hi ValerieAddyAp

    It's my pleasure to help you today.

    please run through this link for troubleshooting:

    https://docs.microsoft.com/en-us/mem/intune/con...

    Juliet

    Independent Advisor

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