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Hi! I'm posting here because I am badly in need of help with my computer. I've been getting BSOD's but I am posting a history of what has happened below. Skip to the bottom for a list of specs, symptoms and a link to the crash dumps. I hope someone can help me, Thank you in advance for your attention!
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On November 6, 2020
I decided to do an upgrade by flashing the BIOS from 7B89v23 to 7B89v28. I was able to game for an entire day but the day after, I ran into a host of problems ranging from System Freezing, BSOD errors, and Resets. I took a look at the Crash dumps and the BSOD error messages and got different messages.
IRQL_NOT_LESS_OR_EQUAL
kmode_exception_not_handled
I have been getting some random crashes and restarts before but thought it was a Power Supply issue and replaced my Power Supply with a bigger one. Today I learned to use Windbg to analyze my crash dumps.
Analyzing the Crashdumps only pointed me towards ntkrnlmp.exe which pointed to driver problems.
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On November 8, 2020
I did Windows Memory Diagnostics twice and even did a DDU of my Nvidia driver after sniffing around that the latest driver for the GTX 970 was causing BSODs.
I also installed the latest AMD chipset drivers for my system. Unfortunately installing these drivers is when my problem got worse.
After 5-15 minutes of uptime, my system would start slowing down to a crawl. NT Kernel & System would start piling up threads (208 threads). Input from keyboard and mouse were slow. Dragging Explorer and Application windows would have the mouse drag behind to a crawl while Desktop Windows Manager spiked in CPU usage. Audio would start to crackle, and one of my cores would be bombarded up to 100%. This issue also popped up during Clean boot.
I decided to downgrade my bios back to 7B89v25 and thought the issue had resolved itself. Unfortunately after 20 minutes of uptime, the same issues returned. I decided to use driver verifier and ended up unable to boot and getting a WATCHDOG_EXCEPTION BSOD. I boot into a Rescue USB and perform a safe boot and start up repair.
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On November 10, 2020
I decided to rollback to an earlier bios and image of my system (7B89v23) and (November 2, 2020). The system randomly restarted at some point which I thought was due to windows updating to 20H2. The system stayed stable and the High single core CPU usage issue had disappeared. I was able to game for the next 8 hours without issue, but as soon as I leave the PC, I run into an IRQL_NOT_LESS_OR_EQUAL. I reboot my PC but after 5 minutes I get another IRQL_NOT_LESS_OR_EQUAL.
I am at a loss about what to do as these are mostly new components that I purchased in December 2019, The PSU was replaced 2 weeks ago, and the Graphics Card is from March 2014, 6 years ago.
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TL;DR
SPECS:
Symptoms:
Crash Dump Link:
https://drive.google.com/drive/folders/1ivcQDarXKiBJpuKVMpDXDQ7cWzweWEF9?usp=sharing
(Includes Minidumps, Full dumps 7z zipped, and System info from MSInfo)
I am convinced this is a bad driver that I can't find but I am also suspicious that it might be an old GPU problem or a RAM problem. I have work in the morning so I am panicking to get this sorted out. I will try learning how to analyze my crash dumps for now but I have uploaded them here for anyone who wants to take a look. Thanks again!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
It sure does sound like Power Supply or motherboard. You are at the point you need the various device makers' support help with diagnostics and swapping with known good parts the only real method to determine the cause.
For motherboard be sure to check with their forums to see if others are having similar issues.
Use PassMark Burning and the other Stress Tests with observation may help.
Here to help,
Rob
Will look forward to your update in about 24 hours.
Good luck!
Rob
Pxhlpa64.sys is a Sonic CD/DVD driver (used by many different CD/DVD programs).
Sounds like you have it well in hand.
Don't run Driver Verifier all the time as it can cause instability where there would otherwise be none.
Please do let me know how it is going.
Here to help,
Rob
The DMP files did show the issue is with the LG display. Try using only one display until the issue is resolved.
Best to use all the methods I suggested as it is a checklist and not a menu. Your ideas are good yet not at the exclusion of the others.
Here to help,
Rob
Hi Rob, Thank you for you reply!
I am not overclocking, I am running from default settings.
After reading your entire analysis I noticed some programs and drivers that were giving me trouble before.
Review:
Procedure:
Do you think this is an acceptable approach to solving my issues? Thanks so much for taking a look. I didn't understand what I was looking at but you made it very easy to digest in one post.
