Hi, my name is Felipe Lucas, Independent Advisor and Microsoft Windows user like you.
I'll be happy to help you.
To play rich media content files your computer should meet the following system requirements:
Windows
• Vista, 7, 8, 8.1 (or later)
• Internet Explorer 7, 8, 9, 10, 11 (or later)
• Adobe Flash player 11 or later (for Flash files)
• Windows Media Player 11 or later (for most audio and video files)
• QuickTime 7 or later (for QuickTime and other audio and video files not supported by Window Media
Player)
Can you check if you meet the requirements?
Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
___________________________
Felipe Lucas
Independent Advisor