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Hi,
Below error received during the Autopilot process. Device is Windows 10 1909. This device is deleted from Intune and imported again.
Same error occurs once Hybrid profile assigned to the device and Autopilot process started in the device.
Were you able to resolve it @Boopathi S ? If yes, how?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 30%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Hi,
For the error "Confirm you are using the correct sign-in information and that your organization is using this feature (80004005)", it seems to be with Offline Domain join issues. Device might not have line of sight to DC. Please check on this.
Hi Crystal,
Thanks for your answer.
Device is connected to Company network (10...*) and valid email address is used to enroll the device. All the users have enroll permission.
Which event id to be checked if SHIFT+F10 entered to get the command prompt and after collecting the event logs
Regards,
Boopathi
Hi Boopathi,
Thanks for the reply.
Another point to check is the time. Please make sure the time is the same as it on DC.
However, if the issue still persists, we can collect some logs for further analysis. As the event id is different for different reason. It is hard to say which event id to check. But we can follow the steps in the following video to collect Windows Autopilot Event Tracing Logs to check if there's any error in the following logs: Or we can open a case and provide the following logs for analysis:
https://www.youtube.com/watch?v=jtYr89XXTg8&list=PLyhj1WZ29G66l3H1lnkSkvsZE035kJujl&index=9&t=0s
Note: Non-Microsoft link, just for the reference.
Best regards.
Crystal
Thank you. Let me use this when an error occurs.
Ok, feel free to let us know if there's anything we can help.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 66%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENH%3C/text%3E%3C/svg%3E)
Does the device have a domain join profile assigned to it in Intune? Confirm the device is in the group with the domain join profile assigned to it. Also confirm that the Intune connector for AD is "healthy" in the MEM portal.
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I am having the same issue and getting the error in the network portion. I can confirm that the device is in the group with the domain join profile assigned to it.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 20%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
The user account you are using to enroll the device should have an Intune license. I got the same error when I tried to enroll the machine during the Autopilot process. When I checked MS Admin portal, I found out user account that I was using didn't have an Intune license assigned.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 86%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERN%3C/text%3E%3C/svg%3E)
I recently came across this error and it was because the said user's account was locked out.