Error code 0xc00d36c4

Hello John, my name Is Alonso, I am an independent advisor.

The error code 0xc00d36c4 occurs when you have an unsupported file format.

When the media player you are using does not seem to support the mp3 video file format, converting it into a viable format can always solve the 0xc00d36c4 error.

One simple way to change the video file extension is by using some online video converter.

To help you to solve this problem at Windows 10 try next:

Open the File Explorer by the Windows search box (Type & Enter) or the Desktop icon.

Check the "File name extensions". Can't preview the video file extension, simply check this feature under the View tab. It is not working click the Options and move forward.

After clicking Options > View, uncheck "Hide extensions for known file types".

I hope I've helped.I am here to help you.

Hi John,

Whenever you try to play your mp4 file on incompatible video player, you will surely get error 0xc00d36c4. An example of this is when you are using the default Windows Media Player which in most cases does not support mp4 files.

If this is the case, download and install codecs for the specific player. Codecs are programs intended to help your machine encode and decode digital data in video files. On your Windows 10 media player, follow these steps:

Step 1 Go to the tools tab on the player, then locate options, then player.

Step 2 A checkbox highlighting ‘Download codecs automatically’ will be present and all you have to do is click ok.

Step 3 If you conducted the above steps correctly, you should be able to play the specific video file. If you are prompted to install the codecs, agree by clicking ‘install’.

On the other hand, you can also try using another media player and see if the problem continues.

I hope I've helped.

Hi Alonso,

Thanks for your reply but this didn't work.  The "Hide extensions for known file types" was already unchecked.

Any other suggestions perhaps?

John