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New Dell Computer Won't Connect to HP Laser Jet

Anonymous
2020-12-24T01:55:17+00:00

My new Dell "sees" the printer but says it can't find the driver.  However it scans just fine from the same machine.  I don't know how to get it to "find" the driver.  Every other computer/Ipad/Iphone prints just fine and I never had to do anything except get them on the same wifi.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-12-24T02:32:19+00:00

    Hi SuzanneSimon1 -

    I'm Kevin B. Independent advisor and a Windows user like you. I do apologize for the inconvenience that you experiencing right now, let me help you sort things out.

    If the scanner of the printer is working but the printer is not, then this might be an issue with the currently installed printer driver on your computer. Please check on the link below and follow the steps on how to fix printer problems:

    https://support.microsoft.com/en-us/windows/fix...

    Alternatively, you can download the latest printer driver on your Manufacturers website and install it manually on your computer to make sure that latest printer driver will be installed.

    Hope this will help and have a bless day!

    Thanks.

    Kevin B.

    Independent advisor

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