How to enable/configure our app for refunds?

Question

How to enable/configure our app for refunds?

Jignesh Desai 126

Hi,

We got a feedback from one of the user that our app is non-refundable.

So my question is how to enable / configure APP as refundable ? On "https://partner.microsoft.com/en-us/dashboard/products/....." I checked "Pricing and availability" section, but i did not find any option with regards to 'Refund'.

Can anyone guide please.

Regards

3 answers

Your answer

Answer 1

Sanjay Kanade 116

Now, I'm hit with this problem today. I find no reason now to continue publishing Apps with Microsoft Store. There is no way the customers can return and refund an App. Then they keep asking me and I have no answer. Your store suport also has no answer.

When I asked your support, they say the customer has to follow up with Microsoft store. Who would go to all that trouble for a $5 App? Why isn't there an easy way to return and refund an App? What do I do now for the customer as developer?

Totally frustrated as an App publisher on Microsoft Store. I would like to complain about returning and refunding an App to your program manager for store. Can you please forward his email address?

Jignesh Desai 126 Reputation points

2021-10-08T08:29:22.687+00:00

Hi,

I wish there was a way to connect with you outside forums.

Looking at your other questions 'Win32 App submission' etc, I guess we both are working on same tech and MS Store Apps Publishing... we are in same boat.
Even I am looking how to publish Win32 apps.

if you wish to connect... I am from Mumbai.

Regards
Sanjay Kanade 116 Reputation points

2021-10-09T14:17:48.177+00:00

I sent an email to your address 2 days back.

Answer 2

Anonymous

Hello,

Welcome to Microsoft Q&A!

So my question is how to enable / configure APP as refundable ?

I have to say that Microsoft Store does not provide such a function that could configure an app as refundable.

Thank you.

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Jignesh Desai 126 Reputation points

2020-11-13T08:28:22.46+00:00

HI RoyLi-MSFT,

So if some user faces issues in the app and wants refund, then how do we refund him his money?
What is the process ?

Regards
Anonymous

2020-11-13T08:41:18.623+00:00

Please check this document: Returning items you bought from Microsoft Store for exchange or refund. In the notes, it mentioned that "Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer or applicable law states that you're eligible for a refund. ".
Anonymous

2020-11-13T08:42:48.05+00:00

You might found more information here: Is there a way to get a refund from the Windows Store?
Jignesh Desai 126 Reputation points

2020-11-13T08:45:44.11+00:00

Hi RoyLi-MSFT,

Yes I saw the highlighted para. So question is if we want to have an offer eg. "No questions asked - 60 days refund policy", then ?

Where do we set it?
How do we ensure that our user has refund option enabled in his order history?

Regards
Anonymous

2020-11-13T08:58:08.263+00:00

As I mentioned in my original reply, the partner center does not provide such a function that could configure an app as refundable.
Jignesh Desai 126 Reputation points

2020-11-13T13:38:26.317+00:00

OK. Thanks RoyLi-MSFT.

If you feel appropriate, this can be marked to Store Development Team as a suggestion/feedback to have such a feature.

Regards
Richard Freytag 1 Reputation point

2020-11-13T15:28:27.453+00:00

Seems the Microsoft Store does allow refunds where "the offer or applicable law states you are eligible for a refund."

How does one make an "offer ... for a refund"?

It clearly is possible - but how?

Thank you.
Richard Freytag 1 Reputation point

2020-11-13T15:29:00.907+00:00

Being able to offer refunds is a significant service we can offer dissatisfied customers if we sell through our own site and manage our own payments.

Will the Microsoft Store be enabling this service on the products for countries where we want it and not just where "applicable law states"?

Thank you.
Anonymous

2020-11-16T07:11:37.787+00:00

Will the Microsoft Store be enabling this service on the products for countries where we want it and not just where "applicable law states"?

I don't know about such information. Please follow the Microsoft official announcement for the latest information.

Answer 3

Now, I'm hit with this problem today. I find no reason now to continue publishing Apps with Microsoft Store. There is no way the customers can return and refund an App. Then they keep asking me and I have no answer. Your store suport also has no answer.

When I asked your support, they say the customer has to follow up with Microsoft store. Who would go to all that trouble for a $5 App? Why isn't there an easy way to return and refund an App? What do I do now for the customer as developer?

Totally frustrated as an App publisher on Microsoft Store.

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How to enable/configure our app for refunds?

3 answers

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