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Gamepass ultimate not showing in xbox app

Anonymous
2020-12-13T14:58:24+00:00

It has been over 12 hours now since I purchased gamepass ultimate and It refuses to show up I believe it has something to do with the fact that when i check subscriptions through the app it says "we encountered an error and your subscriptions failed to load", but I'm not sure I've checked this site and tried everything i could. I can download through the Microsoft store itself but I should be able to download through the box app right?

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2020-12-13T15:07:40+00:00

    Hi! jamescrist

    I'm James, An Independent Advisor, and I will help you with this issue

    Does your subscription status appear in your account subscriptions?

    http://account.microsoft.com/services

    To download these games from Game Pass on PC, you need to go through the MS store. They will not work when going through the app as it is different.

    You can try resetting the app to check if the game pass appears.

    1. Open the Start Menu and search for System > Go to Apps & Features.
    2. Locate the App and click it.
    3. Click the Advanced Options.
    4. Click Reset button to reset the app settings.
    5. Restart and check if the issue persist.

    Also, you can try uninstalling the app and installing it again to check if the game pass appears.

    If you need more help with this issue, just let me know and I will help you.

    10+ people found this answer helpful.
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  2. Anonymous
    2020-12-13T17:15:34+00:00

    Yes it appears under my services and I've tried resaetting the app,

    "To download these games from Game Pass on PC, you need to go through the MS store. They will not work when going through the app as it is different"

    this confuses me as the xbox app is literally for  gamepass, it has an entire gamepass section and store section for gamepass games.

    4 people found this answer helpful.
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  3. Anonymous
    2020-12-13T17:39:37+00:00

    Check if your Windows is up to date, follow the steps below:

    Go to Start> Settings> Update & Security> Windows Update and then select Check for updates. If updates are available, install them.

    You can try changing the region and restarting the app and checking if that helps.

    Actually there is an app for it, Xbox Game Pass Ultimate app, you can try to install it and check if the problem persists there.

    Also, you can try using the Xbox beta app.

    Are you logged into the account that has game pass linked?

    I will be here to help you, have a great day and a happy December.

    3 people found this answer helpful.
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  4. Anonymous
    2020-12-13T19:54:09+00:00

    In this case, the best option is to contact Xbox Support and ask them to help you with your Game Pass, you can contact them in the link below:

    Call - Chat - Schedule a Call

    https://support.xbox.com/contact-us

    Have a great day and a happy December!

    2 people found this answer helpful.
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  5. Anonymous
    2020-12-13T19:46:38+00:00

    the Xbox beta app isn't in beta anymore, that's the Xbox app I've referenced in every response.

    2 people found this answer helpful.
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