Hi, I'm Robinson, an Independent Advisor and a Windows user like you.
Here are some steps that you can do to solve the problem:
Which build of Windows are you using?
1-Press Win+r
2-type winver then click on OK
To update for the latest version 20H2, you can download the update assistant on this link.
https://www.microsoft.com/en-us/software-downlo...
Check if doesn't any corrupt file on the windows.
1-Press Start>Windows System> Command Prompt right-click run as admin and type these commands.
DISM.exe /Online /Cleanup-image /Restorehealth [Enter]
sfc /scannow [Enter]