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Windows 10 Feature Update 20H2 - keyboard drivers issue:

Anonymous
2020-12-17T07:58:08+00:00

Hey,

I installed the 20H2 Windows Feature update yesterday (heard it's good for gaming performance!) but after updating, the keyboard on my laptop has stopped working. I tried the common troubleshooting fixes for keyboards.

I ran Windows update again in case hotfixes or new drivers had been released (no change)

I tried updating the drivers in Device Manager (already up to date)

I uninstalled all keyboards in Device Manager, then rebooted the PC. (didn't help)

I ran the keyboard troubleshooter. (didn't detece anything wrong)

In the end I had to uninstall the 20H2 update through the Recovery menu - and of course, my keyboard drivers are working again.

I am now back on version 1909, build 18363.1256. If it helps, this is on an ASUS ROG Zephyrus G14 (GA 401IH) laptop.

As I would still like to get the latest feature update for Windows10, does anyone have a suggestion for avoiding what I assume must be a keyboard driver incompatibility issue? Has anyone else experienced this?

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-03-22T20:57:15+00:00

    hey, 

    * Credit to Amit Kumar in another forum * 

    you just have to uninstall the additional numpad driver under the keyboard driver that this windows version has installed.
    you will see an exclamation mark beside it.  

    follow these steps: 

    • Press “Windows Logo” + “X” keys on the keyboard.
    • Click on “Device Manager” from that list.
    • Search for the Keyboard from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove
      the corrupted drivers from the computer.
    • Follow the on-screen instructions to complete it and then restart the computer if prompted.

    3 people found this answer helpful.
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  1. Anonymous
    2020-12-17T08:33:30+00:00

    Hi Toni. I'm Greg, an eleven years awarded MVP, Volunteer Moderator, and Independent Advisor here to help you until this is resolved.

    It sounds like you tried everything you could to get the keyboard working. I would give the latest version more time to mature. Usually by the time of the next version issues like this go away.

    If you want to report this to Microsoft use the Feedback Hub app in Start Menu where developers are tasked to process consumer feedback. They will not even see it here. This is a tech forums staffed mostly by volunteers trying to help others with your problems.

    If you want to post back a Share link from your Feedback here others who see this thread can vote it up and add to it.

    I hope this helps. Based on what you report back I can answer any questions and may have other steps to perform. If you'll wait to rate whether my post was helpful, I will keep working with you until it's resolved.

    ______________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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  1. Anonymous
    2021-02-11T03:33:57+00:00

    Fun fact, I got the same issue, and I had to recover the same way, and I am ALSO using an ASUS ROG laptop. The problem is still there on the ten of february 2021. The driver problem was my num pad asus, which doesn't seem to exist on this lower version. Tried to fized the code 19 on the driver, which result to an unbootable windows. Then I recovery the same way as toni.

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  2. Anonymous
    2020-12-17T13:35:59+00:00

    Hi Greg - thanks a lot for your answer. I figured my best bet is to wait for the next update and hope it doesn't break my keyboard driver :)

    I didn't know about the feedback hub, good idea!

    I've now logged the issue in the feedback hub for any other users who stumble upon this thread with a similar problem:

    https://aka.ms/AAamscw

    Thanks,

    Toni

    1 person found this answer helpful.
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  3. Anonymous
    2020-12-17T19:05:45+00:00

    Thanks, Toni. I will escalate and track the issue here.

    Let me know if there's anything else.

    Also when ready please mark the post which helped most as the Answer (or Resolved), to help others. A rating is also appreciated.

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