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Every time I try to download something it says it has a virus and was deleted.

Anonymous
2020-12-02T18:57:46+00:00

I am having an issue on my computer where everytime I try to download a file it says a virus was detected and was deleted.  Recently I have wanting to use my computer for my zoom calls but when I try downloading it A bar pops up asking to run or save I hit run and says running security scan but it takes maybe a second for it to say "A virus was detected and deleted".  I am currently running Windows 10 on my Lenovo 110-15ISK.  I can't run files, pictures, pdf nothing I have tried removing the anti-virus protection and changing the settings on my browsers but it still says EVERYTHING has a virus.  I have also tried factory resetting my computer by removing all the files but when it starts it stays at 1% for 10 minutes then says "Undoing Changes" then it goes back to the troubleshoot screen and says "There was a problem resetting your PC".  Can someone please help me fix this problem?

Windows for home | Windows 10 | Security and privacy

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  1. Anonymous
    2020-12-02T19:09:25+00:00

    Hello, I am Navid, and I am an Independent Advisor. I will do my best to help you.

    It seems that your Laptop is strongly infected. But to be sure, please tell me the exact name of your antivirus, and what really helps to recognize the problem is that you send me a screenshot from one of these messages.

    Then, I will provide you an exact step-by-step solution to get rid of this problem.

    Best,

    Navid Dariya

    3 people found this answer helpful.
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  2. Anonymous
    2020-12-02T21:32:23+00:00

    Please try to download Microsoft Safety Scanner form this link: https://docs.microsoft.com/en-us/windows/securi...

    with another browser, if you have. Then follow these steps:

    1- Download this tool and open it.

    2 -Select the type of scan you want run and start the scan.

    3 -Review the scan results displayed on screen. For detailed detection results, view the log at %SYSTEMROOT%\debug\msert.log.

    You could also send me the result file to help you further.

    1 person found this answer helpful.
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  3. Anonymous
    2020-12-02T19:29:42+00:00

    This is what it does when I try to use Zoom...

    1 person found this answer helpful.
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  4. Anonymous
    2020-12-02T19:20:23+00:00

    Thank you for your answer. Could you please share me a screenshot from this message that appears when you are trying to download something?

    Best,

    Navid Dariya

    1 person found this answer helpful.
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  5. Anonymous
    2020-12-02T19:15:59+00:00

    I am currently using the Avast Free Antivirus.

    1 person found this answer helpful.
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