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Bluetooth headset Mic not working Windows 10

Anonymous
2020-12-16T06:10:49+00:00

I have Infinity Glide N120 Bluetooth headsets that work properly on mobile phones and some laptops but the MIC does not work in Windows10 ASUS Vivobook 15 X509JA Model. 

Though I can hear the music properly on the laptop but while using MIC it does not work. I tried updating all the Bluetooth, Microphone, Realtek drivers with the latest Windows update as well as the checked all settings for sound and microphone (Changing levels etc) which shows the voice signals but when listening, I Can't hear anything.

I already replaced my headsets once and believe it does not have any issue with MIC but something related to windows driver or settings mostly. 

The same headsets work on my other ASUS laptop having Windows 10.

Any help or guidance apprfeciated.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-12-16T06:18:09+00:00

    Hi there, please try this.

    1. Right click on the Sound icon on your bottom right.
    2. Click on Recording devices
    3. Right click on the microphone.
    4. Click on the Properties
    5. Click on Enhancements
    6. Check the 'Disable' box inside the box.
    7. Click 'Ok'

    Please reply if error consist.

    6 people found this answer helpful.
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  2. Anonymous
    2021-03-08T10:23:13+00:00

    It’s possible to disable your microphone in other ways. If you have a laptop with an integrated microphone, some laptop manufacturers let you disable this microphone in your PC’s BIOS or UEFI settings. This option isn’t available on all laptops, but will likely be near an option that lets you disable your webcam if it exists.

    If you’ve previously disabled the built-in microphone through your computer’s BIOS, you’ll need to head back to your BIOS settings and re-enable the microphone device.

    It’s also possible to disable the integrated microphone device through your computer’s Device Manager. If you’ve previously done that, you must return to the Device Manager and re-enable it.

    Install or Update Audio Drivers

    Windows 10 tries to install and update device drivers automatically. It usually works fine, but sometimes it doesn’t.

    If you’re having problems with sound, you may want to go to your PC manufacturer’s website and install the latest sound drivers available for your laptop or desktop PC. If you assembled the PC yourself, download the sound drivers from your motherboard manufacturer’s website. Updating the drivers may fix your problem.

    If you’re having trouble with a USB microphone, you might also want to try downloading the latest USB controller drivers from your PC manufacturer’s website.

    Set Your Default Microphone Device

    Your PC may have multiple different microphone inputs. For example, if you have a laptop with a built-in mic and you plug in another microphone, your PC now has at least two separate microphones (mic test).

    To select the default microphone that’s used in applications, go to the Sound > Recording window, right-click your preferred microphone, and select “Set as Default.” You can also select “Set as Default Communication Device.”

    This lets you set different default microphone inputs for different types of applications—but, if you just plan on using one input device, set it as both your standard default and default communication devices.

    If you see your microphone showing audio input here, but you can’t get it to work in a particular application, you may need to open that application’s settings window and choose the appropriate microphone input device. Desktop applications don’t always use the default microphone you select in the Windows sound settings.

    For example, in Microsoft’s Skype, click menu > Settings > Audio & Video and choose your preferred microphone device from the “Microphone” menu.

    3 people found this answer helpful.
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  3. Anonymous
    2020-12-17T06:15:36+00:00

    Hello Carlo! Thank you so much for the help.

    I tried the above steps but still face the same issue.

    3 people found this answer helpful.
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  4. Anonymous
    2020-12-17T08:13:16+00:00

    Good Day Carlo! Still it's the same

    2 people found this answer helpful.
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  5. Anonymous
    2020-12-16T06:23:56+00:00

    Good Day Riddhi,

    My name is Carlo, I'm an Independent Advisor and community member like you.

    I am also using Windows 10 pc. Let us work together to sort this out.

    Here are the steps you can try.

    Run the Bluetooth troubleshooter

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Click Troubleshoot then “additional troubleshooter

    -Look for Bluetooth , click it and run the troubleshooter.

    Once done look for Speech and run the troubleshooter.

    Once done proceed with these steps.

    -Press Windows Key + R

    -Type Services.msc and hit enter

    -Look for "Bluetooth Support Service"

    -Set it to start then Automatic.

    Go to Start > Settings > Privacy > Microphone.

    Choose your preferred setting for Allow apps to access your microphone.

    Under Choose which apps can access your microphone, turn the individual settings for apps On.

    Restart the device.

    Uninstall the Bluetooth driver.

    -Press Windows Key + X

    -Go to Device Manager

    -Expand Bluetooth Driver

    -Right click on the Bluetooth and hit uninstall

    Restart your device, then try to pair the Bluetooth device.

    https://support.microsoft.com/en-us/windows/pai...

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    With Warm Regards,

    Carlo T.

    2 people found this answer helpful.
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