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Acer Computer Randomly Freezing - No MiniDump FIle + No Logs that than Event Viewer (No Help).

Anonymous
2020-12-20T23:28:10+00:00

My Acer laptop has randomly begun to freeze. It will start with a program locking up where only the mouse works.  Followed by the system going completely unresponsive. Only option is to hold down power button.  I've run Memory Diagnostic and there appears to be no errors related to the memory. The hard drive claims it's healthy.  Leaving me uncertain as to what is causing the random lockups.   FYI: I get no BSOD. The computer just freezes.

Unfortunately, something is wrong with my windows 10 that came with the computer. I lack a Miniudump Folder and no logging is taking place.  Making it impossible to troubleshoot what exactly is causing my laptop to randomly halt.

Maybe something got disabled? Where can I check to make sure that Logging is enabled other than startup and recovery?  Is there anything services.msc I might have disabled by mistake? Or what would cause my computer to NOT LOG anything at all.

  1. No MiniDump Folder under C:\Windows - DO I NEED TO MAKE ONE ON MY OWN?
  2. No Minidump files to allow troubleshooting.

I saw somewhere where it said to try switching from Automatic to Kernel Dump Memory on windows 10. But it still appears I am not getting any dump files.

      Time of this report: 12/21/2020, 00:32:56

                     Operating System: Windows 10 Home 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)

                 Language: English (Regional Setting: English)

      System Manufacturer: Acer

             System Model: Aspire A514-52

                     BIOS: V1.12 (type: UEFI)

                Processor: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz (8 CPUs), ~2.0GHz

                   Memory: 8192MB RAM

      Available OS Memory: 8006MB RAM

                Page File: 3857MB used, 12340MB available

              Windows Dir: C:\WINDOWS

          DirectX Version: DirectX 12

      DX Setup Parameters: Not found

         User DPI Setting: 144 DPI (150 percent)

       System DPI Setting: 144 DPI (150 percent)

          DWM DPI Scaling: UnKnown

                 Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

 DirectX Database Version: 1.0.8

           DxDiag Version: 10.00.19041.0546 64bit Unicode

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2020-12-24T06:07:42+00:00

    Did you try to repair system files by

    DISM.exe /Online /Cleanup-Image /RestoreHealth

    command from Windows PowerShell (administrator) environment?

    Windows PowerShell

    Copyright (C) Microsoft Corporation. All rights reserved.

    Try the new cross-platform PowerShell https://aka.ms/pscore6

    PS C:\WINDOWS\system32> DISM.exe /Online /Cleanup-Image /RestoreHealth

    Deployment Image Servicing and Management tool

    Version: 10.0.19041.572

    Image Version: 10.0.19042.685

    [==========================100.0%==========================] The restore operation completed successfully.

    The operation completed successfully.

    PS C:\WINDOWS\system32>

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  2. Anonymous
    2020-12-21T06:16:35+00:00

    Here are the settings I selected in Verifier. How long do I run this for???

    Microsoft Windows [Version 10.0.19042.685]

    (c) 2020 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>verifier /querysettings

    Verifier Flags: 0x001209bb

      Standard Flags:

        [X] 0x00000001 Special pool.

        [X] 0x00000002 Force IRQL checking.

        [X] 0x00000008 Pool tracking.

        [X] 0x00000010 I/O verification.

        [X] 0x00000020 Deadlock detection.

        [X] 0x00000080 DMA checking.

        [X] 0x00000100 Security checks.

        [X] 0x00000800 Miscellaneous checks.

        [X] 0x00020000 DDI compliance checking.

      Additional Flags:

        [ ] 0x00000004 Randomized low resources simulation.

        [ ] 0x00000200 Force pending I/O requests.

        [ ] 0x00000400 IRP logging.

        [ ] 0x00002000 Invariant MDL checking for stack.

        [ ] 0x00004000 Invariant MDL checking for driver.

        [ ] 0x00008000 Power framework delay fuzzing.

        [ ] 0x00010000 Port/miniport interface checking.

        [ ] 0x00040000 Systematic low resources simulation.

        [ ] 0x00080000 DDI compliance checking (additional).

        [ ] 0x00200000 NDIS/WIFI verification.

        [ ] 0x00800000 Kernel synchronization delay fuzzing.

        [ ] 0x01000000 VM switch verification.

        [ ] 0x02000000 Code integrity checks.

      Internal Flags:

        [X] 0x00100000 Extended Verifier flags (internal).

        [X] Indicates flag is enabled.

      Boot Mode:

        Persistent

      Rules:

        All rules are using default settings

      Extensions:

        wdm: rules.default

      Verified Drivers:

        All Drivers

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  3. Anonymous
    2020-12-21T05:39:01+00:00

    Hi,

    I'm Independent Advisor not Microsoft employee or support person. I have deep enough Windows knowledge and you may trust me. It's a pleasure for me to help others and I'll do all my best to help you.

    Please use driver verifier https://support.microsoft.com/en-us/help/244617...

    Run verifier /all command, reboot PC and use it as usual. If blue screen happens please share memory dumps to OneDrive for analysis.

    There wasn't a folder C:\Windows\Minidump even though that's where the dump files were directed to go. So I am not sure if making that folder will resolve the issue.  I have absolutely no dump files to reference at the moment.  Even though Windows is suppose to create a dump file, it has not done so. 

    Is it because I had no MiniDump Folder? Or is it becausesomething is disabled and preventing windows from making dump files?

    I am not receiving a BSOD. Only the computer freezing suddenly, then completely, with only the mouse being able to move. Followed by the computer halting and nothing works.

    If I had dump files, I'd have something to work from.

    Here's what I see in Administrative System Logs:

    1. Crash dump initialization failed! Event ID: 46
    2. The system could not sucessfully load the crash dump driver. Source (volmgr) Error ID: 45

    3. The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly**.**Error ID: 41

    This was caused by the fact I held down power button after system froze.

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  4. Anonymous
    2020-12-21T00:05:55+00:00

    But your symptoms may mean hardware problem unfortunately.

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  5. Anonymous
    2020-12-21T00:05:24+00:00

    Hi,

    I'm Independent Advisor not Microsoft employee or support person. I have deep enough Windows knowledge and you may trust me. It's a pleasure for me to help others and I'll do all my best to help you.

    Please use driver verifier https://support.microsoft.com/en-us/help/244617...

    Run verifier /all command, reboot PC and use it as usual. If blue screen happens please share memory dumps to OneDrive for analysis.

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    0 comments