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Experiencing blue screen crashes on brand new computer can't tell if it's faulty hardware or a windows issue.

Anonymous
2020-12-28T19:10:42+00:00

I recently bought a new computer called the Skytech Cronos here are the specs: 

CPU: 

AMD Ryzen 7 3700X 8-Core 3.9 GHz (4.7 GHz Max Boost)

Case: 

Skytech Chronos, White Edition w/ Front Mesh

CPU Cooler: 

Stock Air Cooler

Fans: 

4x Skytech ARGB, Dual Ring Fans

Motherboard: 

B550

RAM: 

16GB DDR4 Gaming Memory 3600 MHz

Graphics: 

Nvidia GeForce RTX 3070 8GB

Primary Hard Drive: 

1TB NVMe SSD

Power Supply: 

650 Watt 80 Plus Gold Certified

Networking: 

802.11 ac

Operating System: 

Windows 10 Home, 64-bit

Being prebuilt I expected it to work right when I unboxed it which it did for one whole night and the next day when I tried to play a game on it the system crashed on me and it hasn't been the same since. It crashed and wiped my system so I had to start fresh and now I experience certain things not being able to be downloaded (discord) and will crash if I try to download other things. I did a crash report so here is that: On Sun 12/27/2020 10:57:29 PM your computer crashed or a problem was reported

crash dump file: C:\Windows\MEMORY.DMP

This was probably caused by the following module: ntdll.sys (ntdll+0x221D4)

Bugcheck code: 0xEF (0xFFFFA00E237A2080, 0x0, 0x0, 0x0)

Error: CRITICAL_PROCESS_DIED

Bug check description: This indicates that a critical system process died.

There is a possibility this problem was caused by a virus or other malware.

A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntdll.sys .

Google query: ntdll.sys CRITICAL_PROCESS_DIED.

I already tried all of the Microsoft guides on how to fix blue screens and I keep seem to figure out how to be able to use the computer again normally.

Thanks in advance!

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. DaveM121 888.7K Reputation points Independent Advisor
    2020-12-28T20:42:49+00:00

    Hi Nicholas, okay, try this method:

    Open that minidump folder

    Select any files in there and press Ctrl + C to copy those files

    On your Desktop, right click and choose New - Folder

    Go into that new folder and press Ctrl + V to paste a copy of those files

    Log into OneDrive: https://onedrive.live.com/

    Drag that new folder form your Desktop into the OneDrive page and wait for it to upload

    When it has uploaded, right click the folder on the OneDrive page and choose Share

    Click Copy Link

    Then post that link here . . .

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  2. Anonymous
    2020-12-28T20:34:29+00:00

    They wont zip up because I don't have access to them for some reason and when I try to open them in read only I get an error pop up that says "Can't open access control editor. Class not registered" I installed WinDbg to attempt to open them as well. My computer is very buggy.

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  3. DaveM121 888.7K Reputation points Independent Advisor
    2020-12-28T20:16:09+00:00

    Hi Nicholas

    That link is empty, can you please try that again, try this:

    Log into OneDrive: https://onedrive.live.com/

    Drag the file(s) from your Desktop into the OneDrive page and wait for it to upload

    When it has uploaded, right click the file(s) on the OneDrive page and choose Share

    Click Copy Link

    Then paste that link here . . .

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  4. Anonymous
    2020-12-28T20:07:59+00:00

    Thanks for the response, Dave.

    https://1drv.ms/u/s!AkvnDyfgT1LqvniL\_HlBwZcCVWbk?e=1kIQqj

    does this link work?

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  5. DaveM121 888.7K Reputation points Independent Advisor
    2020-12-28T19:49:54+00:00

    Hi Nicholas

    I am Dave, an Independent Advisor, I will help you with this . . .

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes . . .

    Open Windows File Explorer

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up

    Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.), then choose to share those and get a share link

    Then post the link here to the zip file, so we can take a look for you . . .

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