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Battery drain straight to 0 when switching on.

Anonymous
2020-12-24T08:17:56+00:00

I have a MSI GF63 9SC, Recently it has been acting a little weirdly. Since like a month or so whenever i switch on the laptop, the battery would drop straight to 0, but if it is powered in while switching on, everything would be normal. Also when i tried to update it, the battery dropped to zero instantly. When i did the battery calibration, the dropping part of it was like 5 or 10 min. The battery backup is still perfectly ok, with something around 5-6 hrs. So it can't be a battery problem. I did uncheck fast startup (caz i saw it in a similar query). Also it charge fast when its battery dropped down to 0. Tried doing every trouble shooting, i could. HELP PLEASE!!

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2020-12-24T15:23:39+00:00

    Good Day Sumit,

    Please let me know how it goes, I am here to help, I'll look forward for your response.

    Have a wonderful day ahead.

    Sincerely,

    Carlo T.

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  2. Anonymous
    2020-12-24T15:18:15+00:00

    Hey Carlo,

    I updated to windows version of 20H2 today only. So there are no updates available as of now. I have put my laptop on hibernate now. I'll see in 2-3 hrs, if the battery is dropped down to 0 or not, and let you know. Honestly if it works, I don't have any problem putting my laptop on hibernate everyday.

    Thanks

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  3. Anonymous
    2020-12-24T14:59:14+00:00

    Good Day Sumit,

    if does not offer you to keep your files and apps , please try to check for updates first and install any updates available. Don't proceed with the media creation , it will wipe the system files and apps

    Check for updates first.

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Check for Updates and Install any updates available.

    Once the updates are installed , restart your device and check if issue persist.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    With Warm Regards,

    Carlo T.

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  4. Anonymous
    2020-12-24T14:34:47+00:00

    Hey Carlo,

    Thanks for replying me. But i did the first option, you suggested. Unfortunately it didn't work. My laptop still having the same problem. About the second option you suggested, i did install it. But it didn't ask me to "keep my personal files and apps" and it started downloading windows 10. So i had to cancel it at this moment caz I don't know how will things go after that. Do you have anything else to suggest? please help me out.

    Another thing i'd like to add, if i put my laptop on sleep, the battery would drop by 4-5% only, which is why i think, the problem is related to software.

    If you're still the suggesting the second option of MediCreationTool, let me know of its effects and if my personal data in drive:C will get effected, or i have to reinstall EVERYTHING which is on C. 

    Thanks

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  5. Anonymous
    2020-12-24T08:54:41+00:00

    Good Day Sumit,

    My name is Carlo, I'm an Independent Advisor and community member like you.

    I am also using Windows 10 pc. Let us work together to sort this out.

    Here's the steps you can try.

    -Click Start, type CMD and run as administrator

    -Copy and paste each of the command below and hit enter.

    sfc /scannow

    Wait until the command finishes scanning any corrupted system files then proceed with the next command.

    DISM /Online /Cleanup-Image /RestoreHealth

    Once done run the troubleshooter.

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Look for Troubleshooter then Additional troubleshooter.

    -Click Power and run the troubleshooter.

    Uninstall the Driver

    -Press Windows key + X

    -Click Device Manager

    -Look for the Battery driver and Expand it.

    -Right Click the Microsoft ACPI compliant Control Battery and hit uninstall.

    -After restart the driver will automatically installed.

    Restart your pc and check

    If the issue persist perform Repair Upgrade , this will re-install the Windows without affecting your files and apps, it will repair and replace any corrupted system files.

    Step 1: Download Media Creation Tool from Microsoft.

    https://www.microsoft.com/en-us/software-downlo...

    Step 2: Run MediaCreationTool.exe.

    Step 3: Choose "Upgrade this PC now".

    Step 4: Select "Keep personal files and apps".

    Step 4: Let it install

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    With Warm Regards,

    Carlo T.

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