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printer driver is unavailable for HP ENVY 5530

Anonymous
2020-12-22T18:04:54+00:00

all the loops of HP Smart help etc say printer installed and ready

but it still will not print

printer driver unavailable

prints ok from another computer but not from this one

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-12-23T03:20:32+00:00

    Hi JoShannon -

    Thanks for the response.

    If the printer works with your old windows 10 machine then there is no problem with the driver installed on your old machine. Please try to manually install the printer driver on your computer and check if it will resolve the issue.

    Kindly visit the OEM website of your printer and download the latest driver of your printer base on its model. Once driver is downloaded, you need to uninstall all the printer driver installed on your computer to avoid driver conflicts.

    First, uninstall the driver using the device manager.

    1. Open the run box and press the windows key + r and type devmgmt.msc then press enter
    2. Locate and Expand Printers
    3. Locate the printer driver installed under the printers driver
    4. Right click on it and select uninstall

    Close the device manager

    Next, remove the printer driver remnants on your computer.

    1. Open the command prompt as administrator on your computer
    2. Type the below command and press enter

    printui /s /t2

    1. A small pop-up box will appear on your screen containing list of printers installed on your computer
    2. Select the name of your printer and select remove. On the notification window that will pop-up, select remove driver and driver package
    3. Wait for the process to complete

    Restart the computer

    Once computer restarts, install the downloaded printer driver and wait until installation completes. Once completed, make sure that printer service is running properly.

    Open the run box again by pressing the windows key + r and type services.msc then press enter

    Services window will open, locate Printer Spooler and make sure that it is on running state

    Try to use the printer and check if it will print.

    Have a Happy Holidays!

    Regards,

    Kevin B.

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  2. Anonymous
    2020-12-22T20:20:09+00:00

    The printer is not compatible with windows 10 and MS has no drivers for it. Try installing the recommended driver on this page-

    HP ENVY 5530 e-All-in-One Printer Software and Driver Downloads | HP® Customer Support

    If that doesn't work, consider a new all in one printer-scanner. Those are cheap. They make the money on the ink and supplies.

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  3. Anonymous
    2020-12-22T20:06:58+00:00

    Thank you Kevin

    the printer works ok from the usual laptop possibly using Windows 10 older version

    but not from my new Windows 10 pro machine

    I have been through all the loops after which they often say printer ok

    but it still will not print from my new computer.

    Many thanks for your reply

    Keep save and a very Happy Christmas to you

    Jo (John)

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  4. Anonymous
    2020-12-22T18:48:35+00:00

    Hi JoShannon-

    I'm Kevin B. Independent advisor and a Windows user like you. I do apologize for the inconvenience that your experiencing right now, let me help you sort things out.

    Are you able to use the printer before on the said machine?

    Is there any changes on your Windows that might triggers the concern?

    Kindly check on this link that might help you addressed the concern:

    https://support.microsoft.com/en-us/windows/fix...

    Please do let me know what will happen.

    Hope it will help and have a blessed day!

    Thanks.

    Kevin B.

    Independent advisor

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