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acer laptop stuck on factory reset at 42% for 2 hours

Anonymous
2020-12-25T09:19:51+00:00

hi im really anxious as i write this so please forgive any mistakes

i moved all my files from my old acer laptop to another laptop manually, and then i decided to factory reset the acer laptop (the long reset where it doesn't save any files) 

for the first few bits the factory reset was slow, but it was still moving

however now it's stuck at 42% for two hours and i am panicking that i did something wrong

i have read that the reset is not supposed to take this long?

what should i do? just wait it out for longer? do a hard shut down of the laptop?

please help 

thank you

Windows for home | Windows 10 | Windows update

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  1. DaveM121 894.3K Reputation points Independent Advisor
    2020-12-25T10:22:24+00:00

    Hi gurneet1701

    Okay, give that process another 30 minutes, if that dos not progress past 42%, then that is not going to complete, you then have no other option but to perform a hard shut down, press and hold the Power Button on the PC for 5 - 10 seconds until the PC shuts down

    Wait a few seconds, then start the PC again, the Reset will either progress, or it will roll back

    If that still does not get the PC working, then you will need to create a bootable Windows 10 USB on the other PC, and use that to clean install Windows 10:

    You can reinstall Windows 10 at any time and it will not cost you anything !

    Click this link:

    https://www.microsoft.com/en-us/software-downlo...

    to download the Media Creation Tool (Click on Download Tool Now), with that you can download the latest Windows 10 ISO (Select Create Installation Media for Another PC), you can create a bootable USB flash drive (min 8GB) using that tool

    Then, Boot your PC from the Installation Media you just created (change Boot Order in your BIOS) to begin installing Windows 10

    Since you previously had Windows 10 installed and activated on that PC during the installation process skip the steps which ask for a product key and select the option 'I am Reinstalling Windows 10 on this PC', and activation will not be an issue, your PC will have a digital entitlement stored on the Microsoft Activation Servers

    Make sure you install the same Edition of Windows 10 (Home, Pro . . . etc.) you previously had installed to avoid Activation issues

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  2. Anonymous
    2020-12-25T09:27:41+00:00

    yes my files are moved but the acer old laptop is stuck on the resetting pc at 42%

    that is what i am worried about, it is stuck and i do not know why or what to do

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  3. DaveM121 894.3K Reputation points Independent Advisor
    2020-12-25T09:55:23+00:00

    Hi gurneet1701

    I am Dave, an Independent Advisor, I will help you with this . . .

    A Windows 10 Reset will generally complete within 3 hours, but that depends on the options you chose when initiating the Reset

    Did you choose to delete everything, did you choose to clean the drives, and did you choose a Local Reset or an Online (Cloud) Reset?

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  4. Anonymous
    2020-12-25T10:06:25+00:00

    I am not sure what it is called, but there is one reset that keeps your files but returns windows to factory and there is another that deletes all files and all data and reinstalls windows 

    I picked the second

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  5. VARADHARAJAN K 9,696 Reputation points Volunteer Moderator
    2020-12-25T09:25:27+00:00

    you already moved your files to other harddisk, so it's better to do clean of fresh windows 10 20h2 installation.

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