The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x0000000000000101, 0x0000000000000002, 0x0000000000000000, 0xfffff8027da417

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern as you are receiving Blue Screen of Death. As you have analyzed the dump file and found that the faulty module is ntkrnlmp.exe.

The APC_INDEX_MISMATCH bug check has a value of 0x00000001. This indicates that there has been a mismatch in the asynchronous procedure calls (APC) state index.

The IRQL_NOT_LESS_OR_EQUAL bug check has a value of 0x0000000A. This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at an invalid address while at a raised interrupt request level (IRQL). This is typically the result of either a bad pointer or a pageability problem.

In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed on the PC? (Type winver in Windows search/Run command)

Let us try few methods and check.

Method 1 : Disable hardware acceleration

Registry disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

Follow the steps to take backup of registry.

Refer the article to Create a system restore point.

1. Press Windows + R key to open Run command.
2. Type Regedit and hit the Enter key.
3. When the Registry Editor opens, navigate to the following location: HKEY_CURRENT_USER/Software/Microsoft/Avalon.Graphics
4. Find DisableHWAccelerationon the right pane.
5. If missing then right-click on the blank area on the right pane and click New > DWORD (32-bit) Valueand name it DisableHWAcceleration.
6. Double click on DisableHWAcceleration and set its value to 1to disable hardware acceleration on your Windows 10.
7. Click OK, close registry editor and restart the PC to check.

Method 2: Remove and reinstall the driver.

We would recommend you to****create a restore point before you proceed with the steps, refer the article to Create a system restore point.

1. Press Windows + X key and select Device Managerfrom the context menu.
2. Spot and expand the Display adapters.
3. Right click on the NVidia driver and select “Uninstall”
4. Check the box beside “Delete the driver software for this device”
5. Then download and install the latest version of the driver again from NVidia website

Method 3: Add registry key

Registry disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

Please take a backup of the registry. Follow the steps given in the link below:

How to back up and restore the registry in Windows

1. Open the Run dialog box by pressing the Windows key and the R key together.
2. Type Regedit and hit the Enter key.
3. When the Registry Editor opens, navigate to the following location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers
4. Right click on the right side panel and click on New > DWORD (32-bit) Value.
5. Set the name of this newly created DWORD as TdrDelay*.*
6. Double click on the newly created DWORD and set its value as 10

Additionally, refer the steps as mention in this article: Troubleshoot blue screen errorsrefer**(While using my device)**

Let us know the results. If the issue persists, we will certainly assist you further.

Aditya Roy

Microsoft Community – Moderator